Lean Six Sigma Operations & Strategy Execution
Resume:
Cornphia S. Simon
Professional Summary
Strategic operations and process improvement professional with 20+ years’ experience in customer service, credit & collections, and enterprise strategy execution within the utilities sector. Certified Lean Six Sigma Black Belt, skilled in driving efficiency, reducing receivables, and leading cross-functional change initiatives. Proven record of optimizing business processes, strengthening customer experience, and enabling executive decision-making through data- driven insights. Seeking opportunities in Continuous Improvement, Operations/Service Delivery, Customer Experience Leadership, or Strategy/PMO roles where global best practices and measurable outcomes are valued.
Accomplishments
• Reduced Days Sales Outstanding to <30 days by
redesigning government receivable reporting, improving cash flow stability.
• Cut receivables: 12% reduction in government accounts and 20% decrease in commercial receivables within 12 months.
• Launched virtual Credit Control Call Centre, managing monthly engagement with 3,000+ customers and
strengthening customer experience.
• Automated disconnection process, saving time and operational costs while improving compliance.
• Led CIS Project – Collections Module upgrade, training 100+ staff and delivering faster, more accurate collections.
• Spearheaded cross-team process optimization, closing operational gaps and implementing solutions that improved efficiency and strengthened accountability.
Work History
Strategy Implementation Support Officer 06/2024 – Present
• Administer Enterprise Strategy Management (ESM) and Innovation Platforms, ensuring all initiatives align with corporate objectives and deliver measurable impact.
• Design and maintain dashboards and KPIs, improving executive visibility into project performance and enabling faster, data-driven decisions.
• Deliver change management support across departments, ********@*****.***
Corinth, St. Lucia
Skills
• People Leadership
• Project Coordination
• Customer Relations
• Gamification
• Balance Scorecard
• Analytical Skills
• Sales & Negotiating Skills
• Business Process Optimization
• Effective Communication
• Data Visualization
Education
06/2026- Current
Udemy
Certificate- Mastering Microsoft
365 CoPilot & AI Agents
03/2024- 04/2025
The Council for Six Sigma
Certification
Certificate- Lean Six Sigma- Black
Belt
07/2022
GAMA Learning Institute
Certificate-35hrs Course Training:
Project Management (PMI)
04/2010
International Business Training
Association
Certificate: Project Management
08/2008
Monroe College-St Lucia Campus
BBA: Hospitality Management
• Degree Awarded Hons. (Magna
Cum Laude)
contributing to the adoption of new initiatives and increasing cross-functional engagement.
• Implement and monitor governance frameworks,
strengthening internal controls and ensuring effective execution of corporate strategy.
Credit Control Supervisor 12/2018 – 05/2024
• Directed a remote team managing a 15,000+ account portfolio, ensuring timely collections and minimizing overdue balances.
• Negotiated structured payment arrangements, recovering delinquent accounts and reducing bad debt.
• Produced receivables forecasts and monthly performance reports, enabling leadership to make data-driven strategic decisions.
• Developed and coached team members, raising
performance standards and improving compliance across the department.
Project Team Member — Business Process Improvement 03/2022 – 12/2023
• Executed end-to-end business process mapping and gap analysis, identifying opportunities for efficiency gains and risk reduction.
• Produced business cases for new systems and workflow improvements, supporting strategic investments.
• Facilitated stakeholder engagement, ensuring alignment with organizational change initiatives and smooth adoption of improvements.
CIS Upgrade Project — Collections SME 05/2022 – 11/2022
• Authored test scripts and led user acceptance testing, ensuring a seamless CIS Collections module upgrade.
• Delivered training and post-launch support for 100+ users, boosting adoption and reducing system-related errors.
• Identified workflow enhancements, enabling faster issue resolution and stronger reporting for the collections team. References
Mrs. Malaika Compton-Henry
Credit Control Officer- -St. Lucia Electricity Services Ltd. (LUCELEC) Email: ********@*******.*** Tel: 758-***-****/719-8197 Mr. Roger Joseph
Senior Manager, Strategy Execution and Innovation - LUCELEC Email: *******@*******.*** Tel: 758-***-****/484-3857
.
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