Customer Service & Remote Support Career Changer

ALEXIS TURLEY

DFW Area, Texas 214-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Motivated, dependable, and highly adaptable professional seeking to transition into a full-time remote customer service position. Brings an extensive background in business operations, administrative support, scheduling, document preparation, client relations, vendor coordination, and record management. Recognized for being a quick learner, strong problem-solver, and hardworking professional who takes pride in producing accurate, high-quality work.

Highly organized and detail-oriented, with the ability to manage multiple priorities, communicate professionally, meet deadlines, and adapt quickly to new technology, processes, and responsibilities. Offers a strong work ethic, a positive attitude, and a genuine commitment to learning and growing in a new career path. Eager to apply established professional skills, learn new systems quickly, and provide dependable, efficient, and customer-focused support as a valuable member of a remote team.

CORE SKILLS

Administrative & Office Support

Customer Service & Client Communication

Incredibly personable

Data Entry & Document Management

Scheduling & Calendar Coordination

Records & Contract Management

Email & Written Correspondence

Vendor & Supplier Coordination

Invoice, Budget & Expense Tracking

Microsoft Office & Digital Tools

CRM & Workflow Management

Appointment & Project Coordination

Problem-Solving & Attention to Detail

Confidential Information Handling

Time Management & Multitasking

PROFESSIONAL EXPERIENCE

Startup Business Consultant

Independent Consultant January 2015 – Present

Prepared and organized business documents, presentations, strategic plans, and supporting materials for clients.

Maintained client communications, tracked follow-ups, and coordinated information needed to support ongoing projects.

Organized business information, documentation, and workflow processes to improve efficiency and support daily operations.

Assisted clients with business planning, research, document preparation, and presentation development.

Coordinated marketing materials, website content, and outreach initiatives to support business visibility and client engagement.

Managed multiple client projects and deadlines while maintaining clear communication and organized records.

Owner / Project Coordinator

Top of the Ladder, LLC April 2013 – December 2022

Managed daily business operations, including scheduling, client communications, contract preparation, and project documentation.

Coordinated schedules and communicated with homeowners, insurance representatives, subcontractors, and suppliers to keep projects moving forward.

Prepared estimates, tracked project expenses, maintained contract records, and monitored budgets and deadlines.

Organized project files, plans, specifications, and supporting documentation to ensure information was accurate and accessible.

Coordinated vendor services, material orders, and subcontractor schedules across multiple concurrent projects.

Responded to client questions, resolved scheduling issues, and followed up on outstanding items to maintain customer satisfaction.

Secured more than 100 homeowner repair contracts within the first six months of business operations.

Supported residential and commercial projects, including hotel and high-value residential properties, through consistent coordination and documentation.

Owner / Operations Coordinator

Pixie Perfect March 2016 – March 2023

Managed daily business operations, including appointment coordination, customer service, purchasing, inventory, and expense tracking.

Coordinated employee schedules, communicated operational expectations, and supported day-to-day team needs.

Maintained vendor relationships and organized purchasing activities to ensure business supplies and services were available as needed.

Assisted with business planning, marketing initiatives, and customer communications to support growth and retention.

Monitored operating expenses and implemented process improvements to support efficiency and cost control.

Coordinated salon buildouts, vendor services, and operational preparations for multiple locations.

Managed competing responsibilities while maintaining organized workflows and a professional customer experience.

EDUCATION

University of Texas at Arlington

Civil Engineering — Degree in Progress

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