Army Program Manager for ACED Contract

RAYMOND P. BERNHAGEN

Louisville, Kentucky 502-***-**** ***.*********@*****.***

PROPOSED KEY PERSONNEL — PROGRAM MANAGER ARMY CONTINUING EDUCATION DIVISION

PROFESSIONAL PROFILE

Senior federal Program Manager, former PingWind Regional Director, and retired U.S. Army officer with 25+ years of program-management experience. Direct experience managing multiple contracts supporting U.S. Army Human Resources Command (HRC) at Fort Knox, including cybersecurity and Army personnel-system application development. Developed and delivered a 14-day military training program for intelligence analysts at the Defense Intelligence Agency (DIA) and expanded its availability across defense and intelligence organizations. Experienced in government customer relations, staffing, recruiting, quality control, contract deliverables, process improvement, budget execution, and geographically dispersed teams. Master of Public Administration; U.S. Military Academy graduate.

RELEVANT QUALIFICATIONS FOR THE ACED REQUIREMENT

Training and education: Developed and delivered DIA’s 14-day Military Familiarity Course in 1997; course expanded from DIA to a broader interagency audience and, per subsequent information, continues to be taught in 2026.

HRC mission knowledge: Managed HRC Cyber Security Division Support and HRC Army Selection Board System (ASBS) 2.0 programs at Fort Knox.

Contract leadership: Directed personnel, performance, quality, schedules, reporting, recruiting, budgets, and government relationships; led competitive recompetes.

Staffing and performance: Grew PingWind regional workforce from 24 to 78; maintained approximately 95% retention on HRC Cyber and earned Exceptional CPARS.

Military education and administrative context: 21-year Army career; program leadership in training, distributed learning, and Army support environments.

PROFESSIONAL EXPERIENCE

PINGWIND Regional Director September 2017 – July 2025

Provided executive oversight of a multi-program DoD portfolio supporting Army HRC, Army Cyber, Army Transition Assistance Program (TAP) IT support, TRANSCOM, and Navy organizations.

Directed and coached five Program Managers; oversaw workforce planning, recruitment, budgets, schedules, deliverables, customer relationships, quality assurance, and operational risk.

Expanded regional workforce from 24 to 78 employees while sustaining strong government performance results.

Managed IT support for Army TAP operations at Fort Jackson, SC; Fort Campbell, KY; and Fort Bliss, TX; won recompete contracts for this work.

Coordinated with government stakeholders, prime contractors, subcontractors, and corporate leadership on contract execution and process improvements.

PINGWIND Program Manager, HRC Cyber Security Division Support Fort Knox, KY

Led day-to-day contract operations including staffing, training, personnel, budget, schedule, reporting, quality, and government customer support.

Expanded team from 18 to more than 30 personnel; maintained approximately 95% employee retention and generally filled vacancies within 30 days.

Earned Exceptional CPARS ratings and successfully led a recompete against approximately 30 competitors.

Produced a monthly status report valued by HRC leadership; led process improvements that reduced SAAR rejections by approximately 50%.

PINGWIND Program Manager, HRC Army Selection Board System (ASBS) 2.0 Fort Knox, KY

Managed a multidisciplinary Agile team of software developers, business analysts, cybersecurity professionals, testers, and database integration personnel supporting Army personnel selection.

Coordinated government reviews and technical execution; reported 100% sprint quality delivery, staffing, and budget performance.

LOCKHEED MARTIN Program / Site Manager June 2004 – September 2015

Managed five Army and Marine Corps training, simulation, and technical-support programs across CONUS and OCONUS locations.

Oversaw 27 full-time, 43 part-time, and up to 250 casual personnel; responsible for cost, schedule, quality, subcontractors, and customer relationships.

Achieved 5.0 CPARS ratings across managed programs and delivered operational and training-support improvements.

EARLIER FEDERAL PROGRAM AND TRAINING EXPERIENCE

Northrop Grumman — Project Manager (2003–2004): Managed Army distributed-learning and training-development work.

Sytex — Project Manager (2001–2002): Managed a DIA training program and secured follow-on work.

Toffler Associates — Consultant (2002–2003): Defense agency strategic planning and organizational initiatives.

Rivera Group — Director of Business Development (2017); Humana — Senior Business Analyst (2015–2016).

MILITARY TRAINING PROGRAM DEVELOPMENT DEFENSE INTELLIGENCE AGENCY

U.S. Army Officer 1997

Personally conceived, developed, managed, and delivered a 14-day Military Familiarity Course for newly assigned intelligence analysts.

Expanded the course from DIA-specific training into an opportunity encouraged and available to analysts from multiple military branches and intelligence organizations, including CIA, ONI, FBI, NGIC, and SOUTHCOM.

Course is reported to remain in use in 2026, nearly three decades after its initial delivery.

UNITED STATES ARMY 21 YEARS OF SERVICE

Held leadership, operational, staff, and program-management assignments. As maintenance officer and executive officer, managed readiness of more than 500 equipment items, including over 30 helicopters. Served in Army headquarters and defense intelligence-related program assignments; developed extensive familiarity with Army organizations, regulations, rank structure, training, and administrative requirements.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Public Administration — George Mason University (2000)

Bachelor of Science, Engineering — United States Military Academy, West Point (1981)

Joint Forces Staff College Army War College Defense Strategy Course Command and General Staff College Combined Arms and Services Staff School

Note for proposal team: Confirm dates and cumulative duration of qualifying training/administrative experience; verify any current security clearance and any required Key Personnel resume format before submission.