Customer Support & Marketing Assistant

JOCEL

**OLDUC

MARKETING & CUSTOMER EXPERIENCE

ASSOCIATE

+1-256-***-****

*** ******* ***. ****** **

36203

% Jocelin1 *******@*****.***

Results-driven professional with a background in customer service, hospitality, and digital content

creation. Proven ability to manage multiple responsibilities, maintain organization, and enhance

customer satisfaction.

EDUCATION

Cotten State Community

College

Associates in Liberal Arts

2018-2022

Leesburg Highschool

Highschool Diploma

SKILLS

* Customer Service Excellence

* Drink Preparation & Product Knowledge

* Cash Handeling & POS systems

* Multitasking in Fast-paced Enviroments

* Upselling & Sales Techniques

WORK EXPERIENCE

Barista/Server

Viva Coffee

Crafted beverages to customer preferences while

managing orders in a fast-paced setting. Operated

POS systems and kept the workspace clean and

organized.

Freelance Social Media & Content

Assistant

Self-Directed Projects

Managed self-directed social media projects,

creating content, scheduling posts, and engaging

with audiences. Tracked performance and adjusted

strategies to improve reach and engagement.

Server/Bartender/To-go Spec.

Olive Garden

Provided attentive service by taking orders,

preparing drinks, and handling transactions with

accuracy. Supported team operations and

maintained a clean, organized workspace.

Graphic Design & Branding Projects

Freelance / Personal Work

Developed visual identities, including logos, color

palettes, and marketing materials. Ensured cohesive

branding across digital content.

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