Resident Services & Administrative Support
Resume:
LEIGH MILLER
DALLAS, TX 75248
REALMANAGE/CIRACONNECT
Resident Service Adviser/Closing Department
July 2019 - March 2026
Answering phones communicating with homeowners determining billing charges, deed restrictions and violations and architectural modifications, take payments, advise homeowners how to set up resident portals, interactions including details of inquiries, complaints or comments and communicating CAM's when appropriate. Also includes assisting closing agents to closing portal and what documents they will need to order, going over closing documents and looking up invoices for vendors.
SUNTEX MARINAS - Contract
Administrative Assistant
September 2018 – November 2018
Various administrative work which included answering and directing phone calls, calendar management, greeting clients, ordering office/kitchen supplies, arranging food and beverage for executive meetings, scan documents, sort and distributing mail, filing, copying and light A/P duties.
CITY OF FRISCO
Customer Service Representative
November 2015 – September 2018
Responsibilities included answering and directing resident and contractor phone calls, prepared and collect water meter and fire hydrant payments and issued receipts or account balances, provided information for plans, records, permits and approvals to developers, construction companies and City departments and citizens. Dispatched on-call staff for after hours emergencies regarding meters, water or sewer. Other responsibilities included processing irrigation permits, registering irrigation companies, process irrigation renewals, collecting permit fees and heavy phone and face to face communication with irrigation contractors.
INDEPENDENT CONTRACT ASSIGNMENTS
Various Positions Held
February 2013 – November 2015
Various administrative work including answering and directing phone calls, greeting clients, composing correspondence, light accounting, data entry, scanning documents, sorting and distributing mail, faxing, filing and copying.
Various positions held for 2 different homebuilders including receptionist position, warranty department, purchasing department, light A/P duties.
MORROW & COMPANY
Quality Assurance Representative
January 2010 – November 2012
Quality Assurance position monitoring CSR’s for a well-known proxy solicitation company insuring that all calls and information given are correct, such as, taking Shareholder “live votes” for major international companies to ensure that Annual and Special shareholder meetings can make quorum in able to discuss and resolve proposals from Board of Directors.
INDEPENDENT CONTRACT ASSIGNMENTS
Various Positions Held
December 2007 – January 2010
Working for a third party agency collecting various tax credit documents on new employee for a major retail chain. Responsibilities included, but were not limited to: persistent communication with parties regarding information needed, data entry of pertinent information regarding each correspondence and the result of the communication, and obtaining required documents by a pre-determined deadline.
MACERICH
Administrative Assistant
October 2006 – November 2007
Supported Assistant Vice President of Leasing and 3 Leasing Managers responsible for leasing a total of 8 class A & B shopping malls in and out of state. Responsibilities included preparing leasing proposals, running various reports, calendar management, travel arrangements, ordering office supplies, preparing expense reports, processing invoices, answering phones, greeting clients and various inter-office duties.
SOFTWARE
Microsoft Word, Excel, Outlook, PowerPoint, Quickbooks, TraKit, CityWorks, Conservtrac
EDUCATION
Successful completion of the M-201: Facilities Management course by Community Associations Institute - 1992
Dallas, Texas
Successful completion of Principals of Real Estate Richland College - 1988
Dallas, Texas
University of Kentucky 1985 - 1986
Lexington, Kentucky
Graduated Tates Creek High School - 1984
Lexington, Kentucky
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