Administrative Support & Data Entry Specialist

Shahnaj Masrun

Queens, NY 929-***-**** ***************@*****.*** linkedin.com/in/shahnaj-masrun

Professional Summary

Administrative professional with 9+ years of experience in accurate record-keeping, data entry, and administrative support, including a UN peacekeeping mission in Mali and current work as a Bengali interpreter for NYC ACS. Skilled at handling confidential and sensitive information with discretion, scheduling appointments, and resolving inquiries. Completing a Healthcare Administration Certificate at Grace Institute.

Skills

Accurate Record-Keeping Database Data Entry Case & File Management Archiving & Retrieval Scheduling Appointments Administrative Support Inquiry Resolution Confidentiality & Discretion Process Improvement Microsoft Word, Excel, Outlook Bengali, Hindi

Education & Professional Development

Grace Institute New York, NY Expected December 2026

Healthcare Administration Certificate

Bangladesh University of Professionals Dhaka, Bangladesh

Bachelor’s Degree in Military Studies

BAF Shaheen School Dhaka

Professional Experience

NYC Administration for Children’s Services New York, NY October 2026 - Present

Bengali Interpreter (Contract, through LIS Solutions)

Interpret between English and Bengali for NYC ACS staff and Bengali-speaking families, accurately relaying verbal communication in consecutive settings

Handle confidential and sensitive information involving children and families with complete discretion, working independently with professionalism and diplomacy

UN Peace Keeping Mission Timbuktu, Gao February 2017 - January 2018

Logistics Officer

Placed and tracked demand for peacekeeper logistics support, including food, clothing, military gear, and sports gear, with accurate records and on-time follow-up

Entered and updated data in logistics software and databases for the UN system and coordinated with civil vendors

Supervised the Radio Room in Sector HQ, following protocols to relay written and verbal communication from Mission HQ to the sectors and prepare daily reports

Organized events including health campaigns and medical aid distribution, working with internal and external constituencies and 100+ locals

Bangladesh Army Bangladesh January 2011 - April 2020

Captain

Provided administrative support to the Commanding Officer, scheduling meetings and appointments, arranging travel, and handling confidential matters with discretion

Maintained 30+ registers and logbooks, organizing, archiving, and retrieving records so they stayed accurate and audit ready

Tracked inventory for a 500+ person unit, including 70+ vehicles, and managed duty schedules and leave authorization, entering and updating records accurately

Private Family New York, NY April 2022 - Present

Caregiver

Manage the calendar and schedule appointments for a medically complex child, working with specialists, resolving inquiries, and keeping accurate records with discretion

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