Remote Email & Customer Support Specialist

JENNIFER MACHT

Morrow, OH ***** (C) 321-***-**** ********@*****.***

Professional Summary

Experienced administrative and data professional with 15+ years supporting clients, operations, data management, reporting, documentation, and customer service. Clinical research experience includes data validation, quality review, study tracking, database/spreadsheet management, software validation testing, regulatory documentation, and IT collaboration. Additional experience in real estate administration, scheduling, records management, program leadership, and independent business operations.

Skills

• Administrative Support

• Data Entry & Management

• Data Quality & Validation

• Database & Spreadsheet Management

• Reporting & Documentation

• Records Management

• Scheduling & Coordination

• Software Validation Testing

• Microsoft Office

• Adobe Creative Suite

Work History

Clinical Research Data Specialist Kaleidoscope Innovation – Cincinnati, OH 2022-2024

• Supported the Clinical Sciences Department in managing various administrative tasks such as the generation of agendas and minutes, maintaining study tracking, filing and quality reviews as well as conducting validation testing for software updates.

• Validated incoming data against quality standards to eliminate irrelevant or unusable information.

• Partnered with IT consultants to address infrastructure needs and ensure seamless integration between software applications and databases.

• Assisted in meeting regulatory requirements by ensuring proper documentation and adherence to data governance policies.

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Administrative Assistant Camelot Inc., Realtors – New Port Richey, FL 2013-2015

• Managed data entry, scheduling, customer service, and administrative support for a busy real estate office.

• Coordinated with vendors, contractors, and professional service personnel to receive orders, direct activities, and communicate instructions.

• Responded to client inquiries, addressed concerns, maintained professional relationships, and organized files/records.

Program Director / Instructor Championship Martial Arts – Orlando, FL 2010-2013; 1999-2004

• Directed day-to-day program operations, customer service, scheduling, student/family communication, and administrative responsibilities.

• Coordinated classes, events, staff activities, and program logistics while maintaining a strong client experience.

• Provided instruction and individualized support while managing competing priorities in a fast-paced environment. Education

Associate of Science, Digital Media - Graphic Design Seminole State College of Florida 2008 Technical Certificate, Criminal Justice Technology Specialist Seminole State College of Florida 2012

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