Patient Access Scheduling Operations Leader
Resume:
ASIA ROBINSON
Lakeland, FL
Email: ****.**********@*****.***
Phone: 347-***-****
EXECUTIVE PROFILE
Senior program and operations leader with 10+ years of progressive experience leading people, programs, organizational culture, workforce development, and cross-functional operations across education and youth-serving organizations. Proven record of developing teams, strengthening performance systems, managing complex daily operations, analyzing data, overseeing payroll and budgets, and building partnerships across executives, staff, families, community stakeholders, and external vendors.
LEADERSHIP & OPERATIONAL EXPERTISE
• Program Leadership & Operations
• People & Team Development
• Youth Development
• Workforce & Career Readiness
• Organizational Culture Performance
Management
• Training & Facilitation
• Cross-Functional Leadership
• Program Strategy & Improvement
• Stakeholder & Community
Engagement
• Data Analysis
• Budget Planning
• Payroll Administration
• Recruitment & Onboarding
• Conflict Resolution
• ADP Workforce Now
• Kronos
Employment History
Dean of Students & VPACT Instructional Coach
Kipp Affirm, Bronx, New York Jul 2024 – Oct 2025
• Partnered with executive leadership to design and drive organization wide culture, performance, and people development initiatives aligned with strategic priorities.
• Led onboarding, training, professional development, and leadership coaching for more than 40 staff members, strengthening communication, performance, and employee growth.
• Oversaw daily program operations including scheduling, cross department coordination, workflow optimization, department meetings, and collaborative planning.
• Served as a primary leader for conduct, performance, culture, discipline, and conflict resolution, guiding staff through accountability and improvement processes.
• Analyzed performance data with staff to identify gaps, develop targeted interventions, and support continuous improvement in program and participant outcomes. Math Learning Specialist / Grade Team Lead Oct 2023 – Jun 2024
• Led and culturally trained a team of 8 professionals to strengthen collaboration, accountability, performance, and cross-functional project execution.
• Developed data-driven performance improvement strategies supporting measurable outcomes for 110+ stakeholders.
• Partnered with HR and organizational leadership to support individual development and performance plans.
• Developed budget proposals and managed program funding supporting professional development priorities.
Grade Level Chair & Learning Specialist Jul 2021 – Jul 2023 KIPP ALL Middle School – Bronx, NY
• Directed and coached a team of 11 employees, driving performance standards, engagement, professional growth, and consistent program execution across departments. Customer Solutions Representative
Charter Communications (Spectrum), Auburndale, FL
Mar 2026 - Aug 2026
· Assisted customers with account inquiries, service concerns, and retention solutions.
· Identified customer needs and explained internet, video, and mobile service options.
· Documented customer interactions and coordinated escalations with supervisors. ASIA ROBINSON
Lakeland, FL
Email: ****.**********@*****.***
Phone: 347-***-****
EXECUTIVE PROFILE
Senior program and operations leader with 10+ years of progressive experience leading people, programs, organizational culture, workforce development, and cross-functional operations across education and youth-serving organizations. Proven record of developing teams, strengthening performance systems, managing complex daily operations, analyzing data, overseeing payroll and budgets, and building partnerships across executives, staff, families, community stakeholders, and external vendors.
LEADERSHIP & OPERATIONAL EXPERTISE
• Program Leadership & Operations
• People & Team Development
• Youth Development
• Workforce & Career Readiness
• Organizational Culture Performance
Management
• Training & Facilitation
• Cross-Functional Leadership
• Program Strategy & Improvement
• Stakeholder & Community
Engagement
• Data Analysis
• Budget Planning
• Payroll Administration
• Recruitment & Onboarding
• Conflict Resolution
• ADP Workforce Now
• Kronos
Employment History
Dean of Students & VPACT Instructional Coach
Kipp Affirm, Bronx, New York Jul 2024 – Oct 2025
• Partnered with executive leadership to design and drive organization wide culture, performance, and people development initiatives aligned with strategic priorities.
• Led onboarding, training, professional development, and leadership coaching for more than 40 staff members, strengthening communication, performance, and employee growth.
• Oversaw daily program operations including scheduling, cross department coordination, workflow optimization, department meetings, and collaborative planning.
• Served as a primary leader for conduct, performance, culture, discipline, and conflict resolution, guiding staff through accountability and improvement processes.
• Analyzed performance data with staff to identify gaps, develop targeted interventions, and support continuous improvement in program and participant outcomes. Math Learning Specialist / Grade Team Lead Oct 2023 – Jun 2024
• Led and culturally trained a team of 8 professionals to strengthen collaboration, accountability, performance, and cross-functional project execution.
• Developed data-driven performance improvement strategies supporting measurable outcomes for 110+ stakeholders.
• Partnered with HR and organizational leadership to support individual development and performance plans.
• Developed budget proposals and managed program funding supporting professional development priorities.
Grade Level Chair & Learning Specialist Jul 2021 – Jul 2023 KIPP ALL Middle School – Bronx, NY
• Directed and coached a team of 11 employees, driving performance standards, engagement, professional growth, and consistent program execution across departments. ASIA ROBINSON
Lakeland, FL
Email: ****.**********@*****.***
Phone: 347-***-****
EXECUTIVE PROFILE
Senior program and operations leader with 10+ years of progressive experience leading people, programs, organizational culture, workforce development, and cross-functional operations across education and youth-serving organizations. Proven record of developing teams, strengthening performance systems, managing complex daily operations, analyzing data, overseeing payroll and budgets, and building partnerships across executives, staff, families, community stakeholders, and external vendors.
LEADERSHIP & OPERATIONAL EXPERTISE
• Program Leadership & Operations
• People & Team Development
• Youth Development
• Workforce & Career Readiness
• Organizational Culture Performance
Management
• Training & Facilitation
• Cross-Functional Leadership
• Program Strategy & Improvement
• Stakeholder & Community
Engagement
• Data Analysis
• Budget Planning
• Payroll Administration
• Recruitment & Onboarding
• Conflict Resolution
• ADP Workforce Now
• Kronos
Employment History
Dean of Students & VPACT Instructional Coach
Kipp Affirm, Bronx, New York Jul 2024 – Oct 2025
• Partnered with executive leadership to design and drive organization wide culture, performance, and people development initiatives aligned with strategic priorities.
• Led onboarding, training, professional development, and leadership coaching for more than 40 staff members, strengthening communication, performance, and employee growth.
• Oversaw daily program operations including scheduling, cross department coordination, workflow optimization, department meetings, and collaborative planning.
• Served as a primary leader for conduct, performance, culture, discipline, and conflict resolution, guiding staff through accountability and improvement processes.
• Analyzed performance data with staff to identify gaps, develop targeted interventions, and support continuous improvement in program and participant outcomes. Math Learning Specialist / Grade Team Lead Oct 2023 – Jun 2024
• Led and culturally trained a team of 8 professionals to strengthen collaboration, accountability, performance, and cross-functional project execution.
• Developed data-driven performance improvement strategies supporting measurable outcomes for 110+ stakeholders.
• Partnered with HR and organizational leadership to support individual development and performance plans.
• Developed budget proposals and managed program funding supporting professional development priorities.
Grade Level Chair & Learning Specialist Jul 2021 – Jul 2023 KIPP ALL Middle School – Bronx, NY
• Directed and coached a team of 11 employees, driving performance standards, engagement, professional growth, and consistent program execution across departments. Asia Robinson 347-***-**** ****.**********@*****.*** SELECTED LEADERSHIP IMPACT
• Designed and implemented a restorative-practices program that reduced behavioral referrals by 22% across 300+ employees and stakeholders.
• Collected and analyzed workforce and program data, translating findings into leadership insights and improved talent-management strategies.
• Partnered with senior leadership to develop training curriculum, improve employee performance, and standardize evaluation processes. Learning Specialist, Math Specialty Aug 2019 – Jun 2021 Democracy Prep Harlem High School – New York, NY
• Served on a DEI committee reporting directly to the CEO; influenced HR policy revisions, promotion criteria, and organizational strategy aligned with DEI initiatives.
• Coordinated a large-scale cultural learning initiative involving 30+ external vendors and cross-functional internal teams.
• Monitored employee engagement, performance outcomes, and professional development to support retention and organizational success.
• Designed workforce-support practices focused on improving engagement, productivity, and organizational culture.
College & Academic Case Management Coordinator / Outreach Coordinator / Administrative Assistant / Operations Manager 2011 – 2019
Harlem Children’s Zone – New York, NY
• Managed payroll and timesheets for 150 employees and partnered with HR and Finance to resolve discrepancies and strengthen overall payroll accuracy and employee experience.
• Oversaw daily operations for a 350 student site, surpassing a 90% attendance benchmark while coordinating school, home, and enrichment stakeholders to maintain program continuity.
• Supervised outreach and case management operations supporting student recruitment, retention, monitoring, and family engagement across youth serving programs.
• Led a team of 12 youth advocates serving 400 students across NYC schools, ensuring progress toward college and career readiness milestones and executive functioning development.
• Drove postsecondary transition planning by guiding graduating students through college and career pathway selection, financial aid completion, and individualized postsecondary plans.
• Epistoleus-Public Relations/Historian for Theta Rho Sigma Chapter of Sigma Gamma Rho Sorority.
• Led onboarding, training, and professional development for 40+ staff members while supporting leadership development, communication, and performance improvement.
• Directed and coached teams of up to 12 professionals and managed programs serving 350– 400 students and families across New York City.
• Designed and implemented a restorative-practices program that reduced behavioral referrals by 22% across 300+ employees and stakeholders.
• Managed payroll and timesheets for 150 employees and partnered with HR and Finance to resolve discrepancies and strengthen workforce administration. Education and Training
Master of Arts in Teaching, Dual Certification 7–12 and 5–9 Generalist — Relay Graduate School of Education, New York, NY
outcomes for 110+ stakeholders.
• Partnered with HR and organizational leadership to support individual development and performance plans.
• Developed budget proposals and managed program funding supporting professional development priorities.
Grade Level Chair & Learning Specialist Jul 2021 – Jul 2023 KIPP ALL Middle School – Bronx, NY
• Directed and coached a team of 11 employees, driving performance standards, engagement, professional growth, and consistent program execution across departments. Asia Robinson 347-***-**** ****.**********@*****.*** SELECTED LEADERSHIP IMPACT
• Designed and implemented a restorative-practices program that reduced behavioral referrals by 22% across 300+ employees and stakeholders.
• Collected and analyzed workforce and program data, translating findings into leadership insights and improved talent-management strategies.
• Partnered with senior leadership to develop training curriculum, improve employee performance, and standardize evaluation processes. Learning Specialist, Math Specialty Aug 2019 – Jun 2021 Democracy Prep Harlem High School – New York, NY
• Served on a DEI committee reporting directly to the CEO; influenced HR policy revisions, promotion criteria, and organizational strategy aligned with DEI initiatives.
• Coordinated a large-scale cultural learning initiative involving 30+ external vendors and cross-functional internal teams.
• Monitored employee engagement, performance outcomes, and professional development to support retention and organizational success.
• Designed workforce-support practices focused on improving engagement, productivity, and organizational culture.
College & Academic Case Management Coordinator / Outreach Coordinator / Administrative Assistant / Operations Manager 2011 – 2019
Harlem Children’s Zone – New York, NY
• Managed payroll and timesheets for 150 employees and partnered with HR and Finance to resolve discrepancies and strengthen overall payroll accuracy and employee experience.
• Oversaw daily operations for a 350 student site, surpassing a 90% attendance benchmark while coordinating school, home, and enrichment stakeholders to maintain program continuity.
• Supervised outreach and case management operations supporting student recruitment, retention, monitoring, and family engagement across youth serving programs.
• Led a team of 12 youth advocates serving 400 students across NYC schools, ensuring progress toward college and career readiness milestones and executive functioning development.
• Drove postsecondary transition planning by guiding graduating students through college and career pathway selection, financial aid completion, and individualized postsecondary plans.
• Epistoleus-Public Relations/Historian for Theta Rho Sigma Chapter of Sigma Gamma Rho Sorority.
• Led onboarding, training, and professional development for 40+ staff members while supporting leadership development, communication, and performance improvement.
• Directed and coached teams of up to 12 professionals and managed programs serving 350– 400 students and families across New York City.
• Designed and implemented a restorative-practices program that reduced behavioral referrals by 22% across 300+ employees and stakeholders.
• Managed payroll and timesheets for 150 employees and partnered with HR and Finance to resolve discrepancies and strengthen workforce administration. Education and Training
Master of Arts in Teaching, Dual Certification 7–12 and 5–9 Generalist — Relay Graduate School of Education, New York, NY
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