Customer & Administrative Operations Professional

Kyalamboka Peterson

Dorchester, MA ***** 857-***-**** **********************@*****.***

PROFESSIONAL SUMMARY

Dedicated and results-driven professional with over 10 years of experience in client relations, sales, operations, and administrative management. Proven success in customer-facing roles, staff coordination, and business development across both corporate and beauty industries. Recognized for leadership, adaptability, and a commitment to operational excellence. Seeking to leverage organizational, communication, and analytical skills in a corporate administrative support role.

CORE COMPETENCIES

Administrative Coordination, Customer Success, Microsoft Office Suite, CRM Systems, Scheduling & Calendar Management, Team Leadership, Process Improvement, Client Relations, Business Operations, Data Entry & Record Management, Insurance Verification, Epic

PROFESSIONAL EXPERIENCE

Radiologist Receptionist Beth Israel Deaconess Hospital Boston, MA (2026)

• Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.

• Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients’ demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker’s compensation and auto liability.

•Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.

•Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.

• Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues.

• Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner.

Licensed Aesthetician Massage Envy – Boston, MA (2025 – 2025)

• Delivered customized skincare treatments and consultations ensuring superior service and repeat business.

• Drove product sales through effective communication and client education.

• Maintained compliance with industry safety and sanitation standards

•Achieve daily/ weekly/ monthly individual service and product goals.

•Maintain target service and product sales per hour.

•Sell and recommend products with each service.

•Greet customers within 10 seconds or less, always supporting high energy on the floor.

•Build, keep great customer relationships, and actively recruit new clients.

Wax Specialist European Wax Center – Boston, MA (2014 – 2025)

• Built and maintained strong client relationships through personalized service and education.

• Exceeded service and retail sales targets through effective upselling and follow-up.

• Collaborated on promotions and mentored new hires to ensure consistency in service quality.

Aesthetician Benefit Cosmetics – Boston, MA (2014-2017)

Delivered high-quality waxing and makeup services while meeting rebooking and sales performance goals.

Supported promotional events and brand activations to drive awareness and sales.

Provided tailored product consultations to luxury clientele, driving consistent retail sales performance.

Executed visual merchandising and relationship-building to enhance client loyalty.

Patient Accounts Representative Boston Children’s Hospital – Boston, MA (2011 –2013)

• Managed insurance claims, patient billing, and account reconciliations within the Anesthesia/CHPA Department.

• Ensured compliance with HIPAA regulations and maintained accurate patient records.p

• Strengthened communication between departments to expedite claim resolutions and improve workflow efficiency.

Medical Billing Specialist Massachusetts General Hospital – Boston, MA (2007 –2011)

• Oversaw billing operations, insurance pre-certifications, and patient account management for Radiology.

• Served as a liaison between hospital departments and insurance carriers to resolve billing issues.

• Supported administrative operations, including scheduling, data entry, and reporting.

EDUCATION

Aesthetician Certification

Elizabeth Grady School of Esthetics and Massage Therapy – Medford, MA 2014

High School Diploma

Charlestown High School – Charlestown, MA

CERTIFICATIONS & LICENSES

Licensed Aesthetician – State of Massachusetts; Classic Eyelash Extensions Certification; Skincare Specialist Certification

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