Technology Support Specialist & AV Admin
Resume:
Teresita Frierson
*************@*****.***
EXPERIENCE:
Technology Support Specialist II 2/2023 - Present
Durham County in Durham, NC
Support Durham County employees with all day-to-day technical issues onsite and remotely.
Efficiently deploy and configure Dell and Lenovo desktops and laptops, including imaging, reimaging, and hardware upgrades.
Utilize ServiceNow to log, track, and resolve requests and document all incidents.
Manage and troubleshoot network USB printers, including Konica Models to ensure printing operations.
Perform routine maintenance and updates on the printers to prevent downtime.
PaperCut and Print Server Administration
Administered and managed PaperCut print management software, including user account setup, quota management, and usage reporting.
Implemented and enforced printing policies to reduce waste and promote cost-effective printing practices.
Created accounts.
Updated Print Servers on-prem with PaperCut software.
Supported print servers, ensuring reliable and efficient print services for all networked printers.
Monitored server performance and troubleshoot issues to maintain optimal print server functionality
Cloud and Device Management
Administer Microsoft Intune for mobile device management, including device enrollment, policy configuration, and compliance monitoring.
Manage and support Microsoft Azure cloud services, including virtual machines, storage, and networking.
Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
Audio Visual Admin/Project Manager/Support
Oversee audio-visual equipment setup, maintenance, and troubleshooting for meetings, presentations, and events.
Manage AV projects from planning to execution, ensuring timely delivery and high-quality outcomes.
Provide technical support for AV systems, including video conferencing, projectors, and sound systems
Provide documentation for room startup and knowledge base
Desktop Support Technician III 01/2022 - 08/2023
Eagle Physicians and Associates in Greensboro, NC
Assists Eagle staff with all day-to-day technical questions/support at each site, specification, installation, and testing of computer systems and peripherals.
Desktop and laptop computer (Lenovo) imaging, hardware support, setting up new users
Preparatory software and applications (eCW, Dragon, Epic)
Ticket system (Connect Wise)
Label, Network and office printers (Zebra, Dymo, HP, Kyocera)
Active Directory
Microsoft Azure
Microsoft 365
Cisco Meraki
Windows 10 OS
Create documentation within Connect Wise
Executive Desktop Support 07/2021 – 01/2022
RJ Reynolds/BAT in Winston-Salem, NC
Primary support person for CEO, CIO, COO, CFO, VP’S and their Executive Assistants and Plaza users.
Mobile Devices (IOS, Blackberry, Windows, and Android)
Teams Room Kits
Support Conference rooms with Extron, Cisco Tele Present equipment
Smart Devices
Responsible for implementing, startup and troubleshooting proprietary software and hardware.
Collaborating with management before and during the rollout of updates, providing training and on-the-spot assistance to management and associates
Constructed keyword and key issues documentation and incident tracking for trending purposes
Provide daily written updates on the status of current tickets, open issues, and projects
Microsoft Office O365 and assigning license, SharePoint
Admin Microsoft Azure
Active Directory, adding and removing user's accounts, resetting passwords, adding users to groups
Receive inbound calls
Technical Support Analyst II 07/2019 – 06/2021
Volvo Financial Services in Greensboro, NC
•On-site Desktop Support Technician responsible for diagnosing and correcting any problems related to PC, receiving inbound calls, printer, audio/video, conferencing, mobile phone and tablet hardware and software
•Primary liaison to third-party vendors such as Ricoh (multi-function print/scan/copy devices) and Audio & Light (audio/video, public address and conferencing equipment)
•Proficient in both local and remote support techniques
•Procurement assisting with ordering equipment for the business
•Became preferred technician of Volvo Financial Services Executive team thanks to fast response times, engaging personality, skill level with conferencing equipment, and overall technical competence (Crestron) equipment for all of VFS conference rooms
Troubleshoot and fix Dell PCs (laptops 7480's, 7280's, 7490 and Tablets 2-in-1)
Help Desk Analyst Tier 1&2 11/2018 – 05/2019
Honda Power Equipment in Swepsonville, NC
•Support All Line Production equipment, Office users
•Troubleshoot Zebra, Ricoh and Cannon printers
•Microsoft Office applications (7,10)
•Lease replacement management and Administer of End of Lease Equipment
Video Maintenance Technician IV 12/2017 – 05/2018
LGS in High Point, NC
•Follow up on trouble tickets reported through the Maintenance Hotline. Contact customer, troubleshoot issues/problems, and resolve or escalate to next Tier for resolution
•Troubleshoot technical issues reported via email and or ticketing system, to determine if the problem could be resolved in the LGS office or on the customer’s site.
•Maintain equipment (Audio/Visual, phones, cables, projectors).
• Replaced monitors/TV’s
IT Service Desk Tech 06/2016 – 05/2017
Inmar in Winston Salem, NC
Provide and coordinate IT Infrastructure support and solutions for the Inmar end-user, creating, adding groups, and removing accounts and Active Directory,
primarily answer phone and email requests for IT-related help from the associate community. Provide solutions or escalate end-users to other groups in the IT for resolutions
SKILLS:
•Administered and setup users and group accounts in NT 4.0
•Setup security functions for NT 4.0, Windows, Unix
•Specialized in PC maintenance and upgrade
•Setup subnets, IP addresses, DNS, DHCP, WINS Servers
•Proficient with Microsoft Office
•Crestron Digital Media Certification
•Security Clearance
•Active Directory
•Microsoft Azure Admin
•Microsoft 365 Admin
•Remote Desktop
•EasyVista / Zendesk /Gsuit/CRM/SyAid/Service Now
•Creating / installing system images
•Windows OS 7, 10, O365
•Setup Desktop, Laptop, Imaging
CERTIFICATION & EDUCATION:
Creston Digital Media Certification 2012
ECPI College of Technology – IT/Networking 2005
AV Management Certificate(AVIXA) 2025
ITIL 4 Certification 2019
Extron Enterprise Technologies 2025
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