Customer Support & Contact Tracing Specialist
Resume:
**************@*****.***
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EDUCATION AND
TRAINING
High School Diploma
William Cullen Bryant HS, Long
Island City
June 1996
LM SUMMARY
Dynamic customer support specialist with a versatile background in service roles. Strong in problem-solving and collaboration, leveraging expertise to enhance customer experiences and drive satisfaction. SKILLS
EXPERIENCE
REMOTE CUSTOMER SUPPORT SPECIALIST
Lincare Healthcare Warner Robins, Georgia August 2025 - Current FRONT DESK AGENT
Best Western Hotel Warner Robins, Georgia October 2023 - May 2025 LISSETTE MENSAH
• Citrix and Avaya proficiency
• Salesforce management
• Data collection and record
keeping
• Training and development
• Health education and advocacy
• Epidemiology expertise
• Contact tracing
• Achieved high customer satisfaction by addressing issues with knowledgeable, friendly service.
• Resolved customer inquiries and provided product information efficiently.
• Managed customer accounts and updated information accurately.
• Processed orders via Citrix
• Assisted patients with troubleshooting and resolving issues with medical devices, ensuring proper functionality and patient confidence in device use
• Tracking Shipments/Orders
• Greeted guests warmly, facilitating smooth check-in and check-out experiences.
• Handled guest inquiries and resolved issues, enhancing overall guest satisfaction.
• Coordinated with housekeeping, ensuring timely room readiness for incoming guests.
• Answered phones, responded to inquiries, and took messages.
• Managed cash drawer responsibly throughout shift.
• Provided information about hotel amenities, services, and local attractions.
REMOTE CONTACT TRACER
NYC Test and Trace Queens, New York June 2020 - May 2022 CUSTOMER SERVICE REPRESENTATIVE
Bonney Staffing Lewiston, Maine June 2019 - October 2019 RECEPTIONIST
Nathan Weinkranz DMD New York, New York March 1999 - January 2019 CUSTOMER SERVICE DISPATCHER
TEl A CAR Long Island City, New York March 1998 - March 1999
• Provided guidance on quarantine procedures and health resources to individuals.
• Documented case details accurately in the electronic health record system.
• Educated communities on preventive measures and available testing options.
• Followed up with cases to ensure compliance with public health recommendations.
• Maintained confidentiality of sensitive information throughout the tracing process.
• Utilized technology platforms such as text messaging, email, phone calls, video conferencing. to conduct follow ups with contacts regarding quarantine and isolation status.
• Assisted clients with inquiries about services and policies.
• Answered incoming calls, redirecting callers to appropriate personnel and taking messages to ensure effective communication.
• Managed multi-line phone system, efficiently routing calls to enhance response time.
• Handled administrative tasks, including filing and data entry, to maintain organized records.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Greeted patients warmly upon arrival and checked them in for appointments.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Verified insurance coverage and processed patient paperwork to facilitate timely visits.
• Coordinated with dental staff to optimize patient flow and minimize wait times.
• Managed daily calendars, scheduled appointments, and organized office events to enhance operational efficiency.
• Updated patient records accurately using electronic health record systems.
• Maintained a clean and organized reception area for a professional environment.
• Facilitated guest modifications and cancellations of reservations, enhancing overall guest satisfaction.
LANGUAGES
Spanish:
Professional
• Maintained and updated reservation records, availability, and rates in computer system to ensure accurate booking information.
• Organized and filed reservation-related documents, streamlining administrative processes.
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