Bilingual Program Coordinator & Client Support

ANAHI ARELLANO

**** ****** **** #*, ********, NY 11358 931-***-****

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) Education & Client Support Professional with a proven track record of managing program logistics and providing compassionate service across diverse communities. Successfully relocated from Tennessee to New York, demonstrating exceptional adaptability and cross-cultural communication skills. Adept at coordinating educational activities, resolving complex parent inquiries, and utilizing CRM tools to streamline administrative operations.

CORE SKILLS

(Transferable across multiple industries)

Administrative & Operations:

Program Coordination

Multi-line Phone Systems

Data Entry & Record Keeping

Event Planning

Communication & Service:

Bilingual (English/Spanish)

Parent & Student Relations

Conflict Resolution

Cross-Cultural Communication

Technical Proficiencies:

Microsoft Office Suite

CRM Software (Salesforce)

Google Workspace

Zoom/Teams Administration

PROFESSIONAL EXPERIENCE

Program Coordinator & Lead Instructor

Queens Learning Academy Flushing, NY

August 2022 – Present

Program Management: Coordinate daily operations for an after-school program serving 80+ students, managing staff schedules, facility logistics, and student safety protocols.

Communication Bridge: Serve as the primary liaison between the school, teachers, and parents, utilizing bilingual skills to translate program details and resolve concerns effectively.

Process Improvement: Implemented a new digital check-in/check-out system using Google Forms, reducing parent wait times by 40% during peak pickup hours.

Event Execution: Planned and executed seasonal community events and fundraisers, successfully increasing parent engagement by 25%.

Client Services Specialist

Smoky Mountain Community Services Knoxville, TN

January 2019 – June 2022

Client Support: Managed high-volume client inquiries regarding community programs, financial assistance, and educational resources in a fast-paced non-profit environment.

Data Management: Maintained accurate client databases (CRM), ensuring 100% compliance with state privacy regulations and funding audit requirements.

Training: Trained 3 new administrative staff on intake procedures, phone etiquette, and de-escalation techniques for frustrated clients.

Relocation Transition: Successfully transferred institutional knowledge to local team members before relocating to New York, ensuring a seamless transition of ongoing projects.

Front Desk Assistant

University of Tennessee (Part-Time) Knoxville, TN*

September 2017 – December 2018

Greeted students and faculty, handled multi-line phone calls, and scheduled appointments for academic advisors.

Assisted with student orientation programs and campus-wide event setup.

Maintained inventory of office supplies and processed incoming/outgoing mail.

EDUCATION

Bachelor of Arts in Communications

University of Tennessee, Knoxville (UTK) Graduated: 2018

Associate of Science in General Studies

Pellissippi State Community College Graduated: 2016

CERTIFICATIONS

CPR & First Aid Certification (American Red Cross, Current)

Mandated Reporter Training (NY State, Completed 2023)

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