Certified Medical Coder and Healthcare Office Manager

Lisa McCool, CPC

*** ***** **** #***, *******, FL 32110 317-***-****

***********@*******.***

PROFESSIONAL SUMMARY

Certified Professional Coder (CPC) and Healthcare Office Manager with over 20 years of hands-on healthcare experience spanning administration, billing workflows, and clinical patient care. Proven record of accomplishment of managing daily medical office operations, including correct ICD-10-CM coding, scheduling, and cross-departmental collaboration with billing and referrals. Combines 18+ years of clinical ability as a QMA and CNA with strong leadership, sharp attention to detail, and a deep understanding of official coding guidelines and medical terminology.

LICENSES & CERTIFICATIONS

Certified Professional Coder (CPC) – AAPC

Qualified Medication Aide (QMA) / Med Tech

Certified Nursing Assistant (CNA)

CPR & First Aid Certified

CORE COMPETENCIES & SKILLS

Medical Coding & Billing: ICD-10-CM Coding Guidelines, Revenue Cycle Support, Medical Terminology, Document Auditing, Multi-Line Phone Systems, ADP Payroll, OnShift Scheduling.

Healthcare Software: Athena, eClinicals,Greenway/Prime Suite, Medware, PointClickCare, Alis, Matrix, Caremerge.

Clinical Expertise: Patient Care & Charting, Medication Administration, Emergency Response.

PROFESSIONAL EXPERIENCE

All In One Quality Care Palm Coast, FL

Home health aide 6/2026 - present

Delivering compassionate, direct patient care and assisted with activities of daily living (ADLs) in the home.

North Florida Surgeons Jacksonville, FL

Certified coding specialist 6/2026 – 9/2026

Review patient operative notes and assigns universal alphanumeric codes to diagnoses (ICD-10) and procedures (CPT) for healthcare data analysis, claims processing, and hospital reimbursement.

Island Doctors Palm Coast, FL

Office Manager 12/2021 – 6/2026

Oversee daily operations of a fast-paced medical office, directing patient check-in/check-out and optimizing appointment scheduling.

Assign accurate ICD-10-CM codes for patient visits, ensuring strict compliance with official coding guidelines.

Collaborate closely with the referral and billing departments to streamline the revenue cycle and resolve claim discrepancies.

Manage sensitive and confidential patient paperwork, maintaining full HIPAA compliance.

Rest Up Health Care Agency Indianapolis, IN

Qualified Medication Aide (QMA) 11/2020 – 11/2021

Provided high-quality clinical care and daily living assistance to chronically ill patients in a fast-paced environment.

Administered prescribed medications accurately while meticulously documenting patient charts and vital signs.

Woodland Terrace of Carmel Carmel, IN

Qualified Medication Aide / Administrative Assistant 09/2018 – 08/2021

Balanced dual clinical and administrative roles, supporting facility workflows, scheduling, and direct patient care.

Utilized specialized healthcare software to manage patient data, updates, and tracking.

Miller’s Senior Living Community Mooresville, IN

Certified Nursing Assistant (CNA) / Qualified Medication Aide (QMA) 04/2017 – 02/2019

Delivered compassionate, direct patient care and assisted with activities of daily living (ADLs).

EDUCATION & TRAINING

Medical Coding Training (CPC Course) AAPC (Online) Completed 2026

Qualified Medication Aide (QMA) Training Miller’s Merry Manor, Mooresville, IN

Certified Nursing Assistant (CNA) Training Nurses Aide Training Center, Indianapolis, IN

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