Patient Access Associate Specialist Resume

Jerry Vickery

P A T I E N T A C C E S S A S S O C I A T E S P E C I A L I S T

**** ***** ***** **** · Olivehill, TN 38475

731-***-**** · *******@*******.***

Patient registration · Insurance verification · HIPAA-compliant intake · Epic & Meditech PROFILE

Patient Access professional with 6+ years supporting hospital registration and revenue-cycle front ends across the Savannah / Hardin County region. Comfortable handling a full intake desk on a Monday morning—eligibility checks, copay collection, financial assistance screening, and ABN walkthroughs—without letting a waiting room back up. Known for explaining deductibles and out-of-network coverage in plain language, keeping denials low and patient satisfaction scores steady even during peak ED and outpatient volumes. EXPERIENCE

Patient Access Associate Specialist · Hardin Medical Center Aug 2020 – Present Savannah, TN Emergency Dept. & Outpatient Registration Cover the ED intake desk and two outpatient clinics, averaging 35–45 registrations per shift with a wait time consistently under 12 minutes. Verify Medicare, TennCare and commercial coverage in Epic, resolving eligibility and authorization issues before service so clean-claim rate stayed above 97%.

Run point-of-service collections and financial-assistance screening, recovering over $210K in patient liability in 2024 while keeping satisfaction scores at 4.7/5.

Train and onboard 9 new access reps on the department’s intake SOP, including interpreter use, advance directives and H&IPAA check-in. Patient Access Representative · Jackson-Madison County General Hospital May 2017 – Jul 2020 Jackson, TN Admitting & Pre-Registration

Pre-registered elective surgery and imaging patients over the phone, confirming orders, demographics and benefits two days ahead of arrival. Handled Medicaid redeterminations and charity-care applications for uninsured walk-ins, cutting self-pay write-offs by roughly 18% in one fiscal year. Served as the desk lead on weekends, balancing a three-person team across main admitting, surgery and the cancer center. Registration Clerk · Southern Tennessee Regional Health System Jun 2015 – Apr 2017 Lawrenceburg, TN Admitting Office

Registered inpatient, outpatient and observation patients, collected co-pays and posted payments in Meditech. Maintained a 99%+ accuracy rate on demographic entry and insurance data during daily audits. CORE COMPETENCIES

Patient registration & intake Eligibility & benefits verification

Medicare, TennCare, commercial plans Point-of-service collections

Epic & Meditech EHR systems Pre-certification & authorizations

ABN & HIPAA compliance Financial assistance screening

Multi-line phone & call center intake Conflict de-escalation EDUCATION & CERTIFICATIONS

Columbia State Community College – A.A.S., Health Information Management, 2015 Columbia, TN Certifications – NAHAM Certified Healthcare Access Associate (CHAA) · CPR/AED (American Heart Association) · HIPAA Privacy & Security trained

Current

Contact this candidate