QA & Web Operations Support Professional

AJAY SINGH

TECHNICAL SUPPORT APPLICATION TROUBLESHOOTING CUSTOMER ISSUE RESOLUTION

Chandigarh, India +91-902******* *************@*****.***

LinkedIn: linkedin.com/in/ajaythakursdet GitHub: AjayThakur-commits

PROFESSIONAL SUMMARY

Technical support-minded QA and application support professional with 7+ years of experience testing web, mobile and SaaS applications and investigating user-reported issues. Skilled in reproducing technical problems, documenting troubleshooting steps, comparing expected and actual behaviour, tracking cases through JIRA and coordinating follow-up with developers, project managers and business teams.Proficient in using CRM

CORE COMPETENCIES

Basic understanding of computer hardware, software, and networking concepts

Excellent verbal and written communication skills

Strong analytical and problem-solving skills.

Case and ticket management: JIRA, Trello, Google Sheets trackers, issue prioritisation, status updates, follow-up and documented resolution history

Customer and stakeholder communication: Clear written updates, explaining technical steps, gathering issue details, coordinating with developers, business analysts and project managers

Application and workflow support: Web and mobile applications, SaaS platforms, e-commerce checkout, payment gateways, order lifecycle and error-handling flows

Testing and verification: Functional, integration, system, regression, exploratory, UAT, smoke and post-production sanity testing

Tools and technical learning :BrowserStack, LambdaTest, Playwright, JavaScript, Page Object Model, locators, assertions and waits

Ways of working: Agile/Scrum, release validation, test planning, test-case design, accurate documentation and cross-functional collaboration

PROFESSIONAL EXPERIENCE

QA Engineer Freelance Nov 2025 – Present

Investigate user-reported defects by analysing available technical requirements and reproducing issues; document steps to reproduce and expected-versus-actual behaviour.

Quality Assurance Engineer 610WebLabs, Mohali May 2025 – Oct 2025

Created test plans, test cases and test data; tested functional, integration, system, regression and UAT scenarios across web and mobile platforms.

Quality Assurance Engineer Clicklabs, Chandigarh Jan 2024 – May 2025

Tested Bulbul CRM and other Android/iOS and web applications across sprint cycles, investigating functional, integration, regression and UAT issues.

Provided technical support to users by troubleshooting and resolving issues related to software ensuring timely resolution and maintaining high customer satisfaction."

QA Analyst Geekinformatics, Mohali Oct 2021 – Jan 2024

Tested e-commerce and SaaS client applications, identified critical defects before release and helped developers reproduce complex problems.

Software Tester 42Works, Mohali Nov 2020 – Oct 2021

Executed manual test cycles, managed defect tracking and prioritisation in JIRA, and verified release behaviour across platforms.

Software Tester Netqom Softwares, Panchkula Jan 2019 – Nov 2020

Designed and executed test cases for new applications, performed ad hoc testing and verified urgent fixes affecting users.

SDET Trainee BTES June 2018 – November 2018

Build JavaScript/Playwright scripts using the Page Object Model, locators, assertions and waits to make application checks repeatable.

Healthcare Coordinator Batra Diagnostic Labs, Panchkula Jan 2015 – Jun 2018

● Dispatched samples of patients through Sequel Logistics for blood tests to Gurgaon from Panchkula.

● Raised tickets for equipments if equipment didn’t worked well via Email and coordinated with the vendor for proper resolution.

EDUCATION & DEVELOPMENT

Master of Computer Applications (MCA) — Lovely Professional University, Chandigarh 2025

Bachelor of Computer Applications (BCA) — Sikkim Manipal University, Chandigarh 2018

ITI in COPA — ITI Nahan 2006

Currently learning: Playwright and JavaScript automation,

Languages: English, Hindi and Punjabi.

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