Office Management Administrative Operations Billing & Accounts Rec

DAWN FURK

OFFICE MANAGEMENT ADMINISTRATIVE OPERATIONS BILLING & ACCOUNTS RECEIVABLE

Morganton, NC 828-***-**** *****************@*****.*** PROFESSIONAL PROFILE

Office management and administrative operations professional with experience in billing, accounts receivable, vendor payables, purchasing, client service, document control, and residential construction administration. Background in high-volume remote mortgage processing and post-closing quality control. Experienced with QuickBooks, Encompass, Microsoft Office, and coordinating time-sensitive work across clients, vendors, and internal teams.

CORE QUALIFICATIONS

Office Operations & Records Management • Billing, Invoicing & Accounts Receivable • Vendor Payables & Purchasing • Client & Vendor Coordination • Contracts & Document Control • Construction Administration • Scheduling & Deadline Management • Mortgage Processing & Quality Control PROFESSIONAL EXPERIENCE

BUSINESS OPERATIONS & OFFICE ADMINISTRATION Independent Business Operations 2014–Present Natureworks • DMB Designs • Collexa Construction

Administer business office functions, including QuickBooks billing, invoicing, accounts receivable, vendor payables, and financial tracking.

Coordinate purchasing, procurement, client communications, vendor relationships, scheduling, and business records.

Maintain organized client, vendor, contract, and project documentation to support accurate records and timely follow-up.

Support residential construction administration through budgets, scopes of work, contract documentation, permit records, and vendor coordination.

MORTGAGE PROCESSOR loanDepot Remote 2021–2023

Managed a pipeline of 40–50 residential mortgage files and processed 10–20 loans per month through closing.

Coordinated with loan officers, underwriters, appraisers, title companies, and borrowers to resolve documentation issues and meet deadlines.

Prepared underwriting-ready files in Encompass using Desktop Underwriter and Loan Prospector; maintained documentation under TRID, RESPA, and TILA requirements. MORTGAGE POST-CLOSING QUALITY CONTROL SPECIALIST First Bank 2017–2019

Audited closed residential mortgage files for secondary-market sale; coordinated corrections with processing, closing, and compliance teams.

Reviewed files against Fannie Mae, Freddie Mac, and investor documentation requirements. ADDITIONAL RESIDENTIAL CONSTRUCTION EXPERIENCE

Owner-builder experience coordinating residential construction budgets, permits, trades, schedules, and project documentation, including spec-home construction.

TECHNOLOGY

QuickBooks • Microsoft Office & Excel • Google Workspace • Encompass • Desktop Underwriter • Loan Prospector • Buildertrend • CoConstruct • Projul

EDUCATION

Bachelor of Science, Business Administration — University of Phoenix Minor in Entrepreneurship

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