Customer Support & Shift Lead (Remote CS)

Melissa A. 301-**-*-**** Hungerford. *** Lincoln Street

Rockville Maryland 20853

Objective: Let people know that I did not use AI. I would like to incorporate my CS knowledge by obtaining a position where I can work from home on the days I’m not at the restaurant. (I’m only there 3 days a week.) Also I need to obtain the equipment. I’m writing my own resume to show that I am well written and one of the nicest CS people you’ll meet, and hopefully you’ll want me as a team member.

Experience:

1999-2001. 355 Toyota Volvo

Customer Relations Support

Answered phones.

Made appointments

Spoke to dissatisfied customers, did what was necessary to turn it around.

Gave quotes on parts or services

Took surveys

Rectified customer complaints

2001-2004. Hungerford Bros. Excavation

Customer Support Receptionist

Answered calls

Paid invoices

Correct equipment available

Dispatch employees to Correct site

Made appointments for owners (with Correct documentation)

2021- Present. Kabuto Hibachi and Sushi

Shift Lead Server

Knowledge of Restaurant

Turn unhappy customers into a regulars

If something goes wrong I apologize and make it right.

Train employees

In all the positions I have had, customer support has been in them. I communicate extremely well. Im a very fast learner and am able to multitask. I give my very best in everything I do, and I think I’d be a great addition to your team. Feel free to contact me, by texting or calling 301-**-*-****

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