Remote Customer Support and Sales Leader

Virginia Ayers

Omaha, NE • 402-***-**** • ********@*****.*** • linkedin.com/in/virginia-ayers-308704232

Professional Summary

Results-driven housing and community services leader with demonstrated experience overseeing programs, teams, and cross-sector partnerships in refugee resettlement, affordable housing, and financial coaching. Proven ability to manage operations, streamline processes, and resolve complex housing challenges while improving stability for vulnerable populations. Recognized for leading high-impact initiatives, strengthening stakeholder relationships, and delivering measurable outcomes. Currently brings that same relationship-driven approach to sales as a Sales Representative for CobbledWorks, selling custom-designed websites, field-service apps, and CRM systems to small business owners. Additional experience includes senior care support and licensed foster parenting, reflecting a deep commitment to service and advocacy.

Education & Credentials

Bachelor of Science, University of Nebraska at Omaha

Real Estate License, Nebraska — Nov 2025

Professional Experience

Sales Representative

CobbledWorks Jul 2026 – Present

Sell custom-designed websites, field-service apps, and CRM systems to small and medium businesses across trades such as pool service, lawn care, roofing, cleaning, and electrical.

Guide business owners through GPS- and photo-verified proof-of-service technology, website ownership options, and ongoing support plans matched to their operation.

Run discovery calls to understand how a prospect's routes and customer base operate, then match them to the right service tier and pricing.

Build and manage a sales pipeline that includes referral-sourced leads alongside self-generated prospects.

Personal Leave of Absence

Oct 2024 – Jul 2026

Stepped away from full-time work for personal reasons; returned in Jul 2026.

Housing Supervisor

Refugee Empowerment Center Jan 2024 – Oct 2024

Directed housing operations for incoming refugee populations, ensuring timely placement and program readiness.

Built and managed strategic partnerships with landlords and community stakeholders to expand housing inventory.

Oversaw rent and utility systems, resolving discrepancies and improving billing accuracy and efficiency.

Supervised housing coordination processes, including inspections, move-ins, and logistics for seamless client transitions.

Maintained and leveraged data tracking systems to forecast arrivals and align housing resources proactively.

Housing Coordination Specialist

DHHS – State of Nebraska Apr 2022 – Dec 2023

Managed housing placement pipeline for refugee families, increasing access to safe and stable housing.

Cultivated landlord relationships and negotiated placements to expand housing options in competitive markets.

Coordinated cross-functional support (utilities, maintenance, community services) to ensure housing stability.

Resolved complex billing and service issues while maintaining compliance with program requirements.

Tracked and reported housing and arrival data to support operational decision-making.

Zone Manager / Property Manager

Omaha Housing Authority May 2019 – Aug 2020

Led operations for a 292-unit subsidized housing portfolio, ensuring compliance with HUD regulations.

Supervised and developed a team of 7 staff, driving performance, accountability, and resident satisfaction.

Managed budgets, vendor contracts, and capital improvement projects to maintain occupancy and asset quality.

Implemented operational improvements that enhanced efficiency and strengthened reporting accuracy.

Served as primary point of contact for escalated resident issues, resolving conflicts and maintaining community standards.

Program Coordinator – Ways to Work

Boys Town Feb 2016 – May 2018

Managed program delivery, including client assessments, case planning, and ongoing performance tracking.

Provided financial coaching that improved client credit scores by up to 100 points and reduced debt.

Led client advocacy efforts to remove barriers to employment, education, and transportation access.

Collaborated with internal teams and external partners to ensure program success and client outcomes.

Key Skills

Operations & Program Management

Team Leadership, Supervision & Staff Development

Strategic Partnerships & Stakeholder Engagement

Budget Oversight & Resource Allocation

Conflict Resolution & Problem Solving

Data Analysis, Reporting & Process Improvement

Public Speaking & Community Outreach

Sales & Client Relationship Management

Leadership Highlights

Championed increased diversity on a loan committee to better reflect and serve the community.

Led initiatives that removed transportation barriers, improving client access to employment and education opportunities.

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