Data Entry Specialist.

Administrative Operations: Records management, Data entry, Microsoft Office, Microsoft Excel,

Document classification, Filing systems

Client Support & Records: Customer service, Payment processing, Correspondence handling, Records routing, Document review, Front desk operations, Multi-line phone systems, Confidential information handling, Office supply ordering, Customer issue resolution, Administrative support, Records coordination

Rachel Benner

Glen Rock, PA 17327 +1-223-***-**** ******.******@*****.*** Data Entry Clerk supporting accurate document review, secure information handling, and records routing across customer-facing workflows. Keeps files organized by identifying document types, correcting data issues, and entering 101-200 records per shift with care so cases move forward without avoidable delays. Contributes to clean reporting through consistent follow-through and attention to data accuracy. Customer Service/Records Management Specialist, 02/2022 - 12/2024 Pennsylvania Higher Education Assistance Agency (PHEAA) – Harrisburg, PA Handled over 400 customer inquiries weekly with clear communication and accurate account support for borrowers.

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• Processed borrower payments accurately and supported timely account updates across routine transactions. Drafted correspondence for borrowers and internal teams, maintaining professional tone and consistent follow-through.

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Reviewed incoming documents, identified record types, and routed sensitive information according to confidentiality protocols.

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Document Review/Data entry, 09/2020 - 02/2022

PeopleShare Capitol Blue Cross – Harrisburg, PA

• Processed 400 + records weekly, transcribing information between databases with high accuracy. Skills

Professional Summary

Work Experience

• Researched and corrected database errors, improving accuracy and reducing processing delays.

• Completed special projects assigned by supervisors, adapting quickly to shifting priorities and deadlines. Maintained careful data quality while capturing critical information for downstream processing and reporting.

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Sales Associate, 04/2016 - 09/2020

Walmart – Mechanicsburg, PA

Assisted customers by locating items, answering questions, and recommending products to improve the shopping experience.

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• Processed cash register transactions efficiently while maintaining accurate sales records.

• Stocked shelves and maintained store appearance to keep the retail floor clean and organized. Crew Member, 09/2013 - 09/2016

McDonalds – Mechanicsburg, PA

Prepared food items according to safety standards, supporting consistent quality throughout high-volume service periods.

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Maintained clean workstations and followed sanitation procedures to support a safe, efficient dining environment.

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Collaborated with team members to keep orders moving and maintain service flow during peak meal rushes.

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Trainer / inventory Control, 06/2013 - 02/2016

Ross Distribution – Carlisle, PA

• Trained new staff on inventory procedures, workplace expectations, and daily task flow. Maintained accurate inventory control records and supported timely updates across daily warehouse activity.

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• Reviewed incoming stock for discrepancies and reported issues through the proper internal process.

• Entered shipment and inventory details into records systems with consistent attention to accuracy. Guest Services Agent, 12/2011 - 05/2013

Hershey Lodge, Hershey Entertainment and Resorts – Hershey, PA

• Welcomed guests and answered questions about lodge services, amenities, and local directions.

• Processed check-ins and check-outs while verifying reservation details and room assignments.

• Managed guest inquiries by phone and in person, providing clear information and follow-up.

• Balanced cash drawer activity and completed end-of-shift payment reconciliations. Customer Service/Administrative Assistant, 04/2007 - 12/2011 Comfort Inn West – Mechanicsburg, PA

Supported front desk operations by greeting guests, answering questions, and resolving routine service issues.

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• Processed payments and balanced cash register activity while maintaining accurate transaction records.

• Maintained records, filed documents, and routed correspondence to support smooth daily office operations. Crew Member, 06/2002 - 04/2007

McDonalds – Newport, PA

• Greeted customers promptly and took orders with a focus on friendly, accurate service. Supported front counter operations by keeping the service area organized and moving customers through efficiently.

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• Prepared food items according to store procedures and maintained consistency during peak rushes.

• Restocked supplies and kept workstations clean to support smooth daily operations. Sanitation/ Manitenence Clerk, 06/1999 - 01/2002

Supervalu – Harrisburg, PA

• Maintained cleanliness standards for backroom, storage, and high-traffic areas during daily operations.

• Completed routine maintenance checks and reported issues promptly for follow-up and repair.

• Supported safe work practices by following cleaning procedures and handling supplies carefully.

• Recorded service requests and maintenance notes to keep team communication clear and organized. Bachelor of Arts: Speech Communication, 05/2004

Kutztown University of Pennsylvania - Kutztown, PA Work Permit: Authorized to work in the US for any employer

• Melody, Pottorff, former Supervisor, 717-***-****

• Scott, Walter Jr., Former Supervisor, 717-***-****

• Christine, Lowe, Family Friend, 717-***-****

Education

Personal Information

References

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