Operations & Project Coordination Team Lead

Rajha Laxmi A

Operations & Project Coordination Professional

+91-904******* *************@*****.***

Operations and Project Coordination professional with 8+ years of experience across background verification and investment operations. Proven experience in Team Leadership, Stakeholder coordination, SLA/KPI management, Quality control, Audits, RCA, Training, Process documentation and Change management. Experienced in managing large operational teams, driving service level performance, resolving escalations and supporting process improvements.

PMP candidate (Exam Q4 2026)

Core Skills

Team Leadership • Operations Management • Project Coordination • Stakeholder Management • SLA/KPI Management • Process Improvement • Quality Control • Root Cause Analysis • Training & Development • Process Documentation • Change Management • Escalation Management • Audits Professional Experience

Neeyamo Enterprise Solutions Pvt. Ltd. Madurai, TN June 2017 – Oct 2020 Team Lead Background Verification

Promoted to Team Lead within 2.5 years, in recognition of strong performance, operational expertise and leadership capability.

Led Quality Control and Domestic Education operations, managing 3 Associate Team Leads and a 50 member processing team.

Trained and evaluated 30 employees through audits, knowledge assessments and structured training sessions.

Served as an escalation point for customer complaints and audit findings,conducting root cause analysis and supporting corrective actions.

Monitored team performance against defined SLA and KPI targets and supported consistent and timely service delivery.

Managed team attrition and developed backup resources to strengthen business continuity.

Partnered with the Project Manager to support hiring and on boarding of new processors

Maintained process documentation and ensured process changes were effectively communicated.

Conducted periodic performance evaluations and identified training needs for experienced processors.

Facilitated cross-training and weekly error review meetings to improve process coverage and address recurring errors.

Citi India Chennai, TN April 2021 – Mar 2023

Operations Support Specialist Investments

Supported investment operations and customer servicing within a 15 member operations team.

Coordinated between customers and branch managers to facilitate communication and issue resolution.

Reviewed and maintained customer records to support accurate and compliant operational processing

Consolidated and recorded daily trades and UT transactions with attention to accuracy and process timelines.

Coordinated daily settlements with association parties, ensuring completion within stipulated cut-off. HireRight India Remote April 2023 – Jun 2025

Researcher II Background Verification

Provided process support and operational clarifications within a 20 member employment verification team.

Trained and evaluated 10 employees through audits, knowledge assessments and structured feedback.

Conducted periodic performance evaluations and identified training requirements of tenured processors .

Facilitated cross-training across processes to strengthen operational coverage and resource flexibility.

Maintained the Statement of Work and documented process changes in the employment verification.

Conducted timely error review meetings and performed root cause analysis for in-house audit findings. Certification

Project Management Professional (PMP), Project Management Institute - Application Approved & 35 contact hours completed; exam planned for Q4 2026. Achievements

Employee of the year - Recognized consecutively twice for outstanding performance and contribution by Neeyamo.

SLA Achiever Award - Recognized for consistently achieving defined service-level targets by Neeyamo. Education

Kalasalingam University Krishnan Kovil, TN June 2013 – April 2017 Bachelor of Technology - ECE 7.46/10

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