Operations and Customer Service Lead

Henry Ward, Jr.

** ******* **. ***. ** Brooklyn, NY 11212 484-***-**** ************@*****.***

Professional Summary

Customer service and administrative professional with experience supporting daily operations, employee onboarding, customer inquiries, scheduling, inventory management, data entry, cash handling, and team supervision. Strong communication, organizational, and Microsoft Office skills with a proven ability to coordinate workflows, maintain accurate records, and provide excellent service in fast-paced environments.

Core Qualifications

Customer Service • Administrative Support • Data Entry • Microsoft Office Suite • Record Keeping • Employee Training • Team Leadership • Scheduling & Coordination • Cash Handling • Inventory Control • Problem Resolution • Written & Verbal Communication

Professional Experience

DHL (Sanofi), Taylor, PA – Operations Lead / Seasonal Operations Supervisor (Jan 2022–Present)

Manage employee check-in/check-out processes and welcome center operations.

Provide administrative support for daily workforce coordination and operational reporting.

Train and onboard employees while ensuring compliance with company procedures.

Lead daily team meetings and communicate performance goals and updates.

Maintain accurate operational records and support process improvement initiatives.

QVC Warehouse, Bethlehem, PA – Shipping Dock Ambassador (Feb 2020–Present)

Train and support new employees, providing guidance on procedures and workplace expectations.

Coordinate dock activities and maintain accurate shipment and trailer assignments.

Communicate with team members to resolve operational issues and ensure timely service.

Burlington Coat Factory, Jamaica, NY – Lead Receiver (Feb 2019–Jan 2020)

Processed deliveries, maintained shipment records, and entered inventory information into company systems.

Investigated damaged merchandise and documented discrepancies.

Organized inventory and collaborated with departments to ensure efficient operations.

Stop & Shop, Arverne, NY – Receiver / CAO Clerk / Stock Worker (Feb 2018–Feb 2019)

Placed supplier orders and maintained inventory records.

Resolved product and delivery issues with vendors through professional communication.

Assisted customers with product inquiries and service requests.

Performed administrative and inventory-control functions to support store operations.

Duane Reade, New York, NY – Overnight Supervisor (Jun 2014–Dec 2017)

Supervised staff and supported customer service operations.

Handled cash reconciliation, refunds, exchanges, and payment transactions.

Maintained records related to deliveries, inventory, and daily store activities.

Education

GED, Martin Community College, Williamston, NC (May 2001)

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