Warehouse Associate and Customer Service Professional

DOMINIQUE MEDLEY

Hopewell, Virginia

Phone: 804-***-**** Email: ***************@*****.***

PROFESSIONAL SUMMARY

Experienced warehouse and customer service professional with 10 years of warehouse experience at Amazon and current experience assisting customers with health insurance benefits and eligibility. Strong background in product stowing, inventory handling, order fulfillment, RF scanning, material handling, and workplace safety. Able to lift and move 50+ pounds, stand and walk for extended periods, and maintain accuracy in fast-paced work environments. Seeking a full-time position in warehouse operations, manufacturing, production, packaging, or distribution.

CORE QUALIFICATIONS

• Warehouse Operations and Distribution

• Inventory Handling and Product Stowing

• Order Fulfillment, Picking and Packing

• Shipping and Receiving Support

• RF Scanning and Inventory Accuracy

• Material Handling and Heavy Lifting

• Production and Packaging Support

• Quality Standards and Safety

Procedures

• Data Entry and Computer Systems

• Customer Service and Problem Resolution

• Health Insurance Benefits and Eligibility

• Confidential Information and HIPAA Compliance

PROFESSIONAL EXPERIENCE

MAXIMUS — Customer Service Representative

Chester, Virginia 2025–Present

• Assist customers with health insurance eligibility, benefits, coverage, and claims-related questions.

• Handle inbound calls and document customer information accurately in computer systems.

• Explain insurance information and procedures clearly to help customers understand their coverage.

• Follow company procedures and HIPAA privacy requirements when handling confidential information.

• Address customer concerns and escalate issues when additional assistance is needed.

AMAZON — Warehouse Associate (Stower)

Chester, Virginia 2015–September 2025

• Performed warehouse stowing and fulfillment tasks in a high-volume distribution environment.

• Used scanning systems to identify products and record storage locations accurately.

• Supported inventory accuracy through proper product placement and handling.

• Maintained quality and productivity standards while following workplace safety procedures.

• Lifted and moved packages and materials weighing more than 50 pounds.

• Worked on foot for extended periods while maintaining accuracy and consistent performance.

• Supported warehouse operations and workflow in a fast-paced environment.

EDUCATION

Hopewell High School Diploma

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