Customer Service & Administrative Support Intern

ROSECAREN GESIMBA

Calgary, AB 587-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Finance student with customer service, retail, and administrative experience in fast-paced, client-facing environments. Experienced in identifying customer needs, processing transactions and payments accurately, resolving concerns, and maintaining detailed records. Strong interpersonal, organizational, and communication skills with a demonstrated ability to serve diverse customers and collaborate effectively with team members.

CORE SKILLS

Customer Service & Relationship Building • Transaction & Payment Processing • Customer Needs Assessment • Problem Resolution • Administrative Support • Accuracy & Attention to Detail • Verbal & Written Communication • Organization & Time Management • Microsoft Office (Word, Excel & Outlook) • POS Systems • Team Collaboration

PROFESSIONAL EXPERIENCE

Sales Associate Daniadown Quilts

Calgary, AB October 2025 – Present

• Deliver personalized customer service by identifying individual needs, answering inquiries, and recommending appropriate products and solutions.

• Process customer purchases, payments, orders, returns, and other transactions accurately using POS and company systems.

• Resolve customer concerns involving orders, product availability, and service requests, escalating complex matters when appropriate.

• Maintain accurate customer, order, and inventory information and coordinate with internal teams to support timely fulfillment.

• Communicate professionally with customers in person, by telephone, and through email regarding orders, products, and service inquiries.

Administrative Assistant 305 Towing Inc.

Calgary, AB May 2024 – September 2025

• Responded to customer inquiries and concerns while providing professional, solution-focused service.

• Coordinated appointments, schedules, and daily administrative activities in a fast-paced environment.

• Processed invoices and payments and maintained accurate customer and business records.

• Managed multiple priorities while communicating effectively with customers, staff, and other stakeholders.

Volunteer Receptionist & Business Centre Support Calgary Immigrant Women’s Association (CIWA)

Calgary, AB April 2025 – October 2025

• Provided front-line assistance to clients and visitors in a professional and inclusive environment.

• Responded to inquiries and directed clients to appropriate programs, services, and resources.

• Supported administrative activities, scheduling, and business centre operations while handling client information professionally.

EDUCATION

Bachelor of Management – Finance (In Progress)

University of Lethbridge Calgary, AB

Human Resource Advanced Certificate

University of Calgary – Continuing Education

Certificate in Professional Management

University of Calgary – Continuing Education

LANGUAGES

English – Fluent Swahili – Native

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