Federal Security Operations & Data Analytics Professional

ANDREWS AGYARE

Manassas, VA ********@*****.***

PROFESSIONAL SUMMARY

Federal security and operations professional with 8+ years at the Transportation Security Administration (TSA), active Public Trust, U.S. citizenship, and experience with Python, Power Automate, Tableau, SharePoint, Microsoft Excel, quality assurance, document verification, and regulated workflows. Skilled in identifying data discrepancies, maintaining accurate records, following security procedures, and coordinating with stakeholders.

CORE COMPETENCIES

Python • Power Automate • Tableau • SharePoint • Microsoft Excel (PivotTables, formulas, macros) • Data validation and reconciliation • Quality assurance • Records and document verification • Federal SOP compliance • Security-sensitive information handling • Stakeholder communication • Operational reporting

PROFESSIONAL EXPERIENCE

Transportation Security Officer Transportation Security Administration (TSA), Dulles, VA May 2018–Present 40 hours/week

Validate passenger identification and boarding documentation, identifying discrepancies and applying established security screening procedures.

Gather and evaluate passenger-related information to support risk-based security decisions in a highly regulated federal environment.

Operate electronic screening and imaging systems while adhering to standardized procedures, accuracy requirements, and security controls.

Identify operational issues and recommend improvements to procedures, workforce planning, and reporting practices to supervisors.

Coordinate with team members and leadership during security incidents and changing operational priorities; maintain professional communication with travelers.

Agency Owner Andrews Agyare Agency, Manassas, VA Dec 2022–Sep 2024 60 hours/week

Managed client applications, insurance proposals, policy documentation, and submissions to underwriters, checking records for completeness and accuracy.

Tracked client requests, policy reviews, follow-up activities, and case status to support timely service and accurate business records.

Analyzed customer requirements and insurance options, explaining complex information clearly to clients and external partners.

Coordinated daily business operations, client communications, and document processing while balancing competing deadlines.

Rural Carrier Associate United States Postal Service, Manassas, VA Sep 2017–May 2018 40 hours/week

Maintained accurate delivery records, including exceptions, missed deliveries, and confirmation signatures.

Organized routes and documented customer issues to support timely resolution and reliable service.

Lead Fueler Aircraft Service International Group, Washington, DC Apr 2013–Sep 2017 40 hours/week

Coordinated daily aircraft fueling schedules, personnel assignments, inventory needs, and operational handoffs.

Monitored adherence to aviation safety procedures, performed routine checks, and escalated equipment or compliance concerns.

Trained staff on operational procedures, safety practices, and incident response.

Lead Ramp Agent Swissport USA Inc., Dulles, VA May 2012–Apr 2013 40 hours/week

Led ramp teams, assigned tasks, communicated status updates, and coordinated with airport departments.

Enforced safety protocols and adjusted workflows in response to flight schedules and operational changes.

EDUCATION & TRAINING

Associate Degree, Administration of Justice (Law Enforcement) Northern Virginia Community College, Manassas, VA July 2019

Professional Training, Software Testing and Quality Assurance PeopleNTech, Vienna, VA November 2015

Additional College Coursework IPMC College of Education, Accra, Ghana March 2009

TECHNICAL SKILLS

Python Power Automate Tableau SharePoint Microsoft Excel: PivotTables, data analysis, macros, formulas and functions Word: templates, mail merges, formatting Outlook: calendar management, email filtering PowerPoint: presentations Software testing and quality assurance

ADDITIONAL INFORMATION

Language: Akan (advanced speaking, reading and writing) Federal employment: TSA (2018–present)

U.S. Citizen Current Public Trust Federal employment: TSA (May 2018–present)

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