Client Relations & Sales Coordination Professional

EMILY IONESCU

SALES & MARKETING COORDINATOR CLIENT RELATIONS CUSTOMER EXPERIENCE

Phoenix, AZ 85050 • 602-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in client communication, transaction support, recordkeeping, follow-up, team coordination, and process improvement. Skilled at building strong customer relationships, managing high-volume requests, maintaining accurate information, and communicating across teams. Brings a service-driven approach and strong organizational skills to sales and marketing coordination, administrative support, and customer engagement.

CORE SKILLS

• Client Relationship Management

• Customer & Client Communication

• Sales Support

• Customer Experience

• Administrative Coordination

• Recordkeeping & Data Management

• Cross-Functional Collaboration

• Process Improvement

• Follow-Up & Issue Resolution

• Task Prioritization

• Verbal & Written Communication

• Point-of-Sale Systems

• Inventory Coordination

• Lending Software

• Team Training & Support

PROFESSIONAL EXPERIENCE

West Capital Lending Customer Liaison Officer

Tempe, AZ • 04/2026 – 09/2026

• Coordinated communication between clients and internal teams to support smooth transaction processes.

• Processed customer applications and verified documentation for accuracy and compliance.

• Assisted customers with loan inquiries by providing clear, accurate information and timely support.

• Used lending software to manage customer data and interactions efficiently.

• Contributed process-improvement ideas based on client feedback and observations.

• Addressed inquiries and concerns promptly while building trust and long-term client relationships.

• Conducted follow-up calls to assess customer satisfaction and resolve outstanding concerns.

Hopebridge Autism Therapy Center Registered Behavior Technician

Phoenix, AZ • 09/2025 – 03/2026

• Implemented individualized plans while maintaining accurate client data and progress records.

• Collaborated with clinical team members to improve strategies, communication, and outcomes.

• Collected and analyzed data to track progress and support informed decisions.

• Communicated effectively with families regarding client progress, strategies, and next steps.

• Completed ongoing training and professional development while adapting to changing client needs.

Einstein Bagels Cashier

Scottsdale, AZ • 05/2024 – 10/2025

• Delivered customer service focused on guest satisfaction, repeat business, and positive experiences.

• Processed cash, check, and credit-card transactions accurately using point-of-sale systems.

• Handled cash management and balanced the register to maintain accurate end-of-shift records.

• Helped customers complete purchases, locate products, and enroll in rewards programs.

• Resolved customer questions and concerns while securely handling multiple payment methods.

• Stocked, tagged, and displayed merchandise to support product availability and presentation.

Portillo's Line Cook

Scottsdale, AZ • 08/2023 – 07/2025

• Collaborated with team members to maintain timely, efficient service during high-volume periods.

• Monitored inventory and communicated restocking needs to support uninterrupted operations.

• Organized workstations and streamlined preparation tasks to improve workflow efficiency.

• Maintained presentation and quality standards while adapting quickly to changing customer and business needs.

• Supported special events and private parties by coordinating with front-of-house staff and responding to specific requests.

Zupas Cafe Line Cook

Phoenix, AZ • 08/2023 – 08/2024

• Coordinated with kitchen team members to expedite service and meet customer expectations during peak periods.

• Maintained organized, well-stocked workstations and monitored supplies for efficient operations.

• Improved workflow by organizing prep tasks and maintaining consistent quality standards.

• Collaborated with front-of-house staff during special events and adjusted service to specific client requests.

As You Wish Junior Supervisor

Phoenix, AZ • 05/2020 – 10/2023

• Supervised daily operations and supported team adherence to quality, safety, and service standards.

• Trained and mentored new staff on procedures and best practices.

• Implemented process improvements that increased workflow efficiency within the team.

• Coordinated schedules and assignments to support resource allocation and productivity.

• Monitored inventory levels and helped maintain sufficient stock for uninterrupted operations.

• Established performance expectations, encouraged accountability, and supported continuous improvement.

• Used problem-solving skills to address operational challenges and organize team workflows.

EDUCATION

Paradise Valley High School Phoenix, AZ • 05/2024

High School Diploma

CERTIFICATIONS

• RBT – Registered Behavior Technician

• First Aid/CPR Certified

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