Cloud Identity & Access Management Engineer

NEHA SINGH

Cloud Identity & Access Management Engineer Azure Active Directory Specialist

Phoenix, Arizona 425-***-**** **********@*****.*** linkedin.com/in/missnehasingh PROFESSIONAL SUMMARY

Cloud Identity and Access Management engineer with 12+ years of experience across Microsoft Azure Active Directory, Identity Governance, and enterprise infrastructure. Currently a Customer Engineer at Microsoft, advising Fortune 500 clients on Zero Trust Security, Privileged Identity Management (PIM), and Azure AD architecture. Proven track record designing and deploying MFA, Conditional Access, Single Sign-On, and hybrid identity solutions that strengthen security posture and reduce risk for global enterprises. Recognized with the HP Hall of Fame award for driving measurable gains in project efficiency. Skilled at translating complex technical solutions into business outcomes for senior stakeholders. CORE COMPETENCIES

• Zero Trust Security • Multi-Factor Authentication (MFA) • Identity Protection & Risk Analysis

• Privileged Identity Mgmt (PIM/PAM) • Conditional Access Policies • Incident & Escalation Management

• Azure Active Directory (AAD) • Single Sign-On (SSO) • Graph API

• Identity Governance & RBAC • ADFS / Federation (SAML, OAuth, OIDC)

• Stakeholder & Executive

Communication

PROFESSIONAL EXPERIENCE

Customer Engineer — Microsoft Feb 2023 – Present

Client: Microsoft (Enterprise & Fortune 500 accounts)

• Advise enterprise and Fortune 500 clients on maximizing value from Microsoft Identity solutions, specializing in Zero Trust Security, Privileged Identity Management (PIM), and Azure Active Directory (AAD).

• Implemented Zero Trust identity onboarding accelerators, strengthening customer security posture from day one.

• Deployed Privileged Identity Management (PIM) programs to enforce least-privilege access and enhance access control.

• Led onsite Active Directory security assessments, identifying and remediating vulnerabilities across enterprise environments.

• Activated Azure MFA and Conditional Access policies to reduce unauthorized access risk across customer tenants.

• Delivered comprehensive On-Demand Assessments of AAD configurations, driving customer retention and account growth. Technical Specialist — Azure Cloud Identity, Senior IAM Engineer, MINDTREE Dec 2021 – Jan 2023 Client: Microsoft

• Owned team coordination across complex internal Microsoft technical and CSAM teams, resolving customer-impacting identity issues and mitigating blockers to success goals.

• Configured and supported hybrid/AADJ device registration, Application Proxy, and Enterprise App SSO for enterprise customers.

• Configured Azure MFA, Conditional Access Policies (CAP), and Identity Protection for user/sign-in risk detection.

• Configured Windows Hello for Business (WHFB) for passwordless sign-in and Pass-Through Authentication (PTA) with seamless SSO.

• Administered AD/ADFS environments: server setup, claim rules, MFA on ADFS, soft lockout policies, and WAP/ADFS proxy trust for secure external access.

• Managed Azure virtual computing environments including VM Scale Sets, virtual networks, and managed disks. Technical Specialist, MINDTREE Jan 2020 – Mar 2021 Client: Microsoft

• Provided global support and troubleshooting for Azure Identity and Access Management (IAM) across the Windows Azure Platform.

• Delivered technical consultation on Azure AD Enterprise Applications, Application Proxy, and federation protocols (SAML, OAuth, OIDC).

• Managed hybrid identity environments spanning multiple cloud providers and on-premises infrastructure.

• Specialized in Pass-Through Authentication, Seamless SSO, Identity Secure Score, and device registration; supported nested Hyper-V virtualization.

Break-Fix Engineer, Pactera Technologies Jul 2018 – Feb 2019 Client: Microsoft Redmond, WA

• Managed Azure subscriptions, resource groups, and virtual machine deployments for enterprise customers.

• Administered on-premises AD and Azure AD user/group provisioning; monitored and managed cloud storage.

• Diagnosed and resolved IT service incidents to minimize downtime; authored knowledge base articles. Build Release Engineer & System Administrator, Hewlett-Packard R&D Nov 2014 – Sep 2016 Bangalore, India

• Automated nightly builds to surface bugs earlier, cutting bug-fix turnaround from 1–2 days to a few hours.

• Debugged build failures and coordinated with developers/testers to resolve integration issues.

• Managed source control operations (branching, merging, tagging) across Git and SVN repositories. System Administrator, Hewlett-Packard R&D Dec 2011 – Nov 2014 Bangalore, India

• Configured and managed HP Blade Servers and HP Z500 datacenter infrastructure, provisioning VMs for testing and development.

• Administered Hyper-V (2003/2008/2012) and VMware ESXi/vCenter environments, monitoring health, datastores, and hosts.

• Led physical-to-virtual (P2V) server migrations and cross-cluster server moves to reduce infrastructure cost.

• Managed and mentored a team of 10, running daily scrums and onboarding new members for business continuity. Software Designer, Hewlett-Packard Jun 2011 – Nov 2011 Client: Cisco Systems (CEPS – Cisco Enterprise Print System)

• Supported a 300+ Linux server environment managing 6,000+ printers worldwide with zero scheduled downtime.

• Monitored critical print services, tested patch deployments, and performed printer certification testing for Cisco. Software Designer, Hewlett-Packard Oct 2008 – May 2011 Client: Airbus

• Supported 600+ mission-critical applications on Windows and Unix servers for Airbus with zero downtime.

• Served as project SPOC for Problem Management and Trend Analysis; conducted internal ITIL process audits.

• Selected member of the Business Continuity Planning (BCP) team; served as backup lead for Airbus-TFUS activities. EDUCATION

B.Tech, Electronics & Telecommunication

Sathyabama University, Chennai, India — 2008

RECOGNITION

• HP Hall of Fame Award — recognized for improving project efficiency. LANGUAGES

English, Hindi

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