Outgoing, Certified Customer Service Professional
Resume:
Nicolette Merrifield
Sumter, SC *****
*************@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Chick-Fil-A Team Member
Chick-fil-A Restaurants-Sumter, SC
March 2024 to Present
Helping and insuring a safe, satisfied and fast service with the customers and creating a pleasant experience
• Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Assisted in training new team members on restaurant policies, procedures, and customer service standards
• Maintained cleanliness and organization of dining area, including resetting tables for incoming guests
• Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
• Collaborated with kitchen staff to ensure accurate and timely delivery of food orders to tables
• Effectively communicated daily specials, menu items, and promotions to customers, resulting in increased sales
FOH Server
The Shrimper-Sumter, SC
September 2023 to February 2024
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
• Cultivated a positive work environment through effective communication, teamwork, and recognition programs
• Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of- shift reconciliation process
• Developed training materials and conducted workshops on customer service skills for new hires
• Maintained a clean and organized work area, adhering to health and safety regulations at all times Crew Member
Education
High school diploma
Lakewood High School-Sumter, SC
August 2021 to December 2024
Skills
• Customer service
• Time Management
• Serving Experience
• Communication skills (2 years)
• Organizational skills
• Guest Services
• Sales
• Front Desk
• Driving
• Food Handling (2 years)
• Phone etiquette
• Food Safety
• Cash Handling
• Hospitality
• Food service (2 years)
• Restaurant experience
• Guest relations
• POS
• Cleaning Experience
Languages
• English
Certifications and Licenses
Driver's License
Present
Food and Beverage Takeout, Pickup, and Delivery- Employee December 2024 to Present
Teaches how to handle food and beverages on how to lower the risk to consumers and to themselves when conducting takeout, pickup, and delivery
OSHA Certification
September 2024 to Present
Food allergy training
December 2027
ANAB-Accredited Food Allergy Training
December 2024 to December 2027
A certificate to help keep food-allergic people safe and included when dining out and enjoying their food Food Handler Certification
November 2024 to November 2027
A certification that specializes in teaching Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation. CPR Certification
March 2025 to March 2027
Adult, Child, and Infant CPR/AED
Driver's License
ServSafe
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