Professional case manager in a healthcare or community living setting

DONITA MORRIS

Quartzsite, Arizona

541-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dependable and experienced campground professional with hands-on experience managing daily operations in a seasonal, live-on-site camp host position. Skilled in guest service, reservation and fee systems, payment collection, weekly accounting, facility maintenance, problem-solving, and staff training. Strong self-motivator with sound judgment, attention to detail, and the ability to work independently with minimal supervision. Additional experience in customer service, animal care, case management, recordkeeping, sanitation, and community service.

PROFESSIONAL EXPERIENCE

Camp Host

ExplorUS Payson, UT

June 2025 – Present Seasonal

Independently manage daily campground operations, assigned facilities, day-use areas, drive-up fee stations, and Forest Service Guard Station cabins with minimal supervision.

Provide professional customer service to campers and visitors, assisting with reservations, facility information, special requests, and issue resolution.

Maintain accurate records and reservation-system information; calculate and collect guest payments and complete weekly facility-fee accounting.

Clean, inspect, and prepare campsites, restrooms, public areas, and cabins while monitoring and reporting maintenance, safety, and operational concerns.

Assist with training newly hired staff on campground procedures, customer service, facility operations, payment collection, and daily responsibilities.

Deli Associate

Pilot Flying J Quartzsite, AZ

October 2023 – May 2025

Provided efficient customer service in a fast-paced travel-center deli while preparing and serving menu items according to established procedures.

Followed food preparation, storage, sanitation, cleaning, and safety standards in accordance with company policies and applicable public health requirements.

Maintained clean, organized work areas and collaborated with team members to support efficient service during busy periods.

Assisted with training newly hired employees on food preparation, customer service, sanitation, and daily operating procedures.

Veterinary Assistant

Animal Medical Clinic Great Falls, MT

June 2018 – April 2023

Assisted veterinarians with examinations, treatments, surgery, diagnostic procedures, medical imaging, and general patient care.

Safely handled and restrained animals; administered medications and treatments as directed and monitored patients for changes in condition.

Provided care for hospitalized and boarding animals, including feeding, exercise, cleaning, observation, and documentation.

Prepared examination, treatment, and surgical areas; maintained sanitary kennels, equipment, instruments, and supplies.

Communicated with pet owners regarding appointments, medications, care instructions, and follow-up needs while maintaining accurate patient records.

Case Manager

Gateway Community Services Great Falls, MT

January 2008 – August 2017

Provided case management for clients in an outpatient drug and alcohol rehabilitation program, including assessment, referrals, care coordination, and follow-up.

Built relationships with clients, community agencies, and service providers to connect individuals with appropriate resources and support.

Maintained accurate electronic case notes and records in compliance with HIPAA and confidentiality requirements.

Served as a certified Prime For Life instructor, conducting monthly classes for clients with driving under the influence and minor in possession charges.

Served on the Drug Treatment Court team, participated in treatment-progress meetings, and coordinated services for enrolled participants.

Organized nonprofit fundraising events and graduation activities while responding to client concerns through effective communication and problem-solving.

EDUCATION

Associate in Science (AS), Nursing

Montana State University Great Falls, MT

August 2004 – May 2008

Associate in Arts (AA), Sociology

Montana State University Great Falls, MT

August 2004 – May 2008

CORE SKILLS

Campground and Facility Operations

Guest and Customer Service

Reservation Systems

Payment Collection and Fee Accounting

Recordkeeping and Documentation

Facility Sanitation and Maintenance

Problem-Solving and Conflict Resolution

Staff Training

Independent Operations and Teamwork

Veterinary Assistance and Animal Handling

Animal Restraint and Medication Administration

Patient Monitoring and Medical Imaging Assistance

Case Management and Care Coordination

Community Engagement

HIPAA Compliance

Food Safety and Sanitation

Computer Skills

CERTIFICATIONS & LICENSES

Driver’s License Valid through July 2031

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