Customer Service Assistant Manager

Sara Wing

***** *** ******, ***********, ** *****

269-***-**** – ***********@*****.***

OBJECTIVE: Organized and dedicated professional seeking full-time employment in customer service or entry-level management.

ATTRIBUTES

Outgoing, personable, eager to learn, adapt to change readily, timely and goal-oriented, good communicator, organized, leader, team player, and self-starter.

EDUCATION

Southwestern Michigan College: Dowagiac, MI

Associates of Liberal Arts Degree May 2006

Edwardsburg High School: Edwardsburg, MI

Academic Core 40 May 2003

EXPERIENCE

Pak-a-Sak #43 2024 - Curr.

Assistant Manager

Trusted key holder and banker

Provide excellent customer service, developing a loyal customer base and hands-on approach to customers' needs and inquiries

Trained in extended knowledge of store operations to cover GM absences and extended leaves. .

Fluency in cash register, lottery machine, interoffice email, and PDI operations system

Participates in coaching and training of new employees

Trained in daily paperwork, banking and safe handling practices for use in the Manager's absence

Ability to supervise and participate with vendors: go through proper check-in, unloading, sorting, stocking/tagging merchandise

Fluent in NexGen ordering system

Serv-Safe food certified until 2028

Recently increased customer counts and sales activity in manager’s extended absence. Whirlpool (Ranstad) 2022 - 2024 Customer Service - Remote Worker

Used Google software - Meeting, email, and calendar daily- for team communications

Promptly and curiously used Genesys Telephone software to answer business calls

Transferred customers between different departments

Type above 40wpm

Handled returns and 48-hour replacements on the Home Depot Delivery Experience Team according to company contracts and policies.

Completed customer orders

Set customer appointments for delivery and service

Handled customer complaints

Ordered replacement parts for Whirlpool products Four Winds Casinos - 2020 - 2022

Customer Service

Banker

Passed FBI background check

Licensed by the Federal Gaming Committee

Provided excellent customer service to guests

Promoted Casino Reward cards to guests

Handled large amounts of money

Gave guests comps for free food

Cashed out guests' tickets and chips for cash

Balanced register drawer and chips banks daily

Pak-a-Sak #43 2018 - 2020

Assistant Manager

Trusted key holder and banker

Provide excellent customer service, developing a loyal customer base and hands-on approach to customers' needs and inquiries

Trained in extended knowledge of store operations

Fluency in cash register, lottery machine, interoffice email, and PDI operations system

Participates in coaching and training of new employees

Trained in daily paperwork, banking and safe handling practices for use in the Manager's absence

Ability to supervise and participate with vendors: go through proper check-in, unloading, sorting, stocking/tagging merchandise

currently learning the NexGen ordering system

Serv-Safe Certified

Fairfield Inn 2006-2008

Management

Night Manager & Head Auditor

Accountable for auditing the daily activities and reporting the sales and taxes to the corporate offices

Assisted guests with reservations and late check-in

Provided guest services and traveler information

Operated multi-line phone and computer business system

Responsible for completing light cleaning and daily laundry

Prepared and set continental breakfast service

Employee of the Month award

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