Security Operations Supervisor & Compliance Leader

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Work Experience

Regional Security Coordinator, URI, New York

**/**** - **/****

+ Ensured operational continuity across 28 locations and over 100 security officers by

orchestrating staffing, master schedules, field assignments, training, licensing, and emergency

response for domestic violence, Tier 2, and DHD programs.

+ Maintained monthly security overtime below 1% of total hours through strategic workforce

scheduling, staffing coordination, payroll oversight, and diligent assignment management.

Mitigated risks of expired credentials and compliance issues by developing a centralized

90/60/30-day notification and tracking system in Monday.com for security licenses, FO2/F80

certifications, and CPRIFirst Aid credentials.

Enhanced staff readiness and training consistency by instituting a comprehensive NEWW

security training program for company, contract, and vendor personnel:

Facilitated successful regulatory audits and corrective actions by coordinating security

compliance, licensing, training documentation, and operational requirements in collaboration

with OTDA, OCFS, HRA, DHS, the Homeless Coalition, and the NYS Division of Licensing.

Managed regional staffing coordination, encompassing hiring activities, master schedules, and

officer assignments to ensure adequate coverage across multiple locations.

Bridged communication between field operations and program leadership by resolving staffing,

security, training, and compliance matters that required cross-site and inter-level management

coordination.

Security Operations Manager, Esteem Security, New York

2008 - 2015

* Directed operational support for a 200-employee security organization through effective

scheduling, payroll administration, personnel management, and workforce coordination

+ Facilitated seamless integration between field supervisors and office operations by overseeing

both functions and coordinating staffing and daily operational requirements.

+ Addressed complex scheduling and HR matters to support workforce continuity and

operational efficiency.

Director of Corporate Quality Control, FIC Security Services, Inc., New York

08/1998 — 02/2007

+ Identified contractual and operational compliance gaps by evaluating company performance

against client requirements and communicating deficiencies directly to senior management.

+ Strengthened employee-file compliance through rigorous reviews of HR documentation,

personnel records, and required employment paperwork.

+ Managed disciplinary and unemployment cases by maintaining comprehensive employment-

related documentation and coordinating case administration.

+ Supported account continuity and client requirements through five years of dedicated

Department of Homeland Security account management.

Quartermaster Third Class (Submarine Service), United States Navy, Charleston

1986 - 2006

Skills

Security Account Management — Multi-Site Security Operations Workforce Planning

Scheduling and Payroll Overtime Control Security Training and Development

Regulatory Compliance Security Audits Corrective Actions

Licensing and Credential Tracking Emergency Response —_ Personnel Administration

Monday.com ADP Payroll WIN UKG/UItiPro Dayforce

Auzmor Training Platform Field Staff Supervision Client Relations

Executive Communication Staff Coaching and Discipline Customer Service

Security Strategy Risk Assessment Threat Investigation Contract Management

Collaboration

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