IT Support Specialist - Network Technician

CHRISTOPHER FAJARDO

IT SUPPORT SPECIALIST HELP DESK TECHNICIAN NETWORK TECHNICIAN U.S. ARMY VETERAN

Carmel, NY 10552 443-***-**** **********.********@**********.***

PERSONAL SUMMARY

CompTIA A+, Network+, and Security+ certified IT Support Specialist and U.S. Army Veteran with proven field experience

troubleshooting live telecommunications infrastructure, fiber-optic connectivity, and radio hardware. Combines technical

expertise in hardware diagnostics, network fundamentals, and system troubleshooting with over three years of retail

management and leadership. Applies military discipline, technical documentation practices, and bilingual communication

skills to deliver responsive technical support, maintain network uptime, and solve complex end-user issues.

CERTIFICATION & SKILLS

Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, RF Awareness, Rigging, First Aid

IT & Networking Technical Skills: Hardware & Software Troubleshooting, Network Fundamentals, Fiber-Optic Line

Diagnostics, Remote Radio Head (RRH) Maintenance, Nokia Radio Equipment, LTE/5G Network Support, Systems

Administration, Technical Documentation, Computer Terminal Operation, Customer-Facing Service

Operational & Safety Skills: RF Safety Awareness, System Diagnostics, Emergency Field Protocol, Inventory Management

Software, Bilingual Support (English / Spanish), Team Leadership

EDUCATION

Cyber Warrior Program (IT & Cybersecurity) — MyComputerCareer October 2025 – January 2026

MyComputerCareer — Online

College Coursework January 2018 – November 2018

Monroe College — Bronx, NY

College Coursework September 2014 – March 2015

Queensborough Community College — Bayside, NY

High School Diploma September 2006 – August 2010

Mathematics, Science Research & Technology Magnet High School — New York, NY

EXPERIENCE

Rural Carrier Associate – United States Postal Service, Carmel, NY November 2023 – Present

• Operates automated routing systems, mobile scanners, and package-tracking handheld technology to streamline

delivery logistics, track postal inventory, and maintain real-time data synchronization.

• Performs initial hardware diagnostics and software troubleshooting on field handheld terminals to resolve system

glitches, ensure device uptime, and maintain postal operations continuity.

• Manages daily delivery routes independently in fast-paced environments while maintaining thorough operational

documentation, adhering to strict postal regulations, and serving as a key customer contact.

Tower Technician I – Infra-Tech Solutions, Philadelphia, PA April 2022 – October 2022

• Serviced and maintained Remote Radio Heads supporting live LTE and 5G cellular infrastructure for major

telecommunications carriers and the FirstNet public safety emergency communication network.

• Troubleshot fiber-optic lines conducted continuity testing, and validated Nokia radio equipment performance to isolate

signal faults, repair hardware, and restore stable network connectivity.

• Documented detailed technical diagnostic findings and followed strict RF safety and rigging protocols while

collaborating with field teams to resolve network infrastructure failures rapidly.

Store Manager – Cycle Gear, Hicksville, NY December 2018 – April 2022

• Directed daily retail store operations, payroll allocation, labor budgeting, and staff schedules while elevating store

annual revenue from $1.3 million to $1.8 million through strategic management.

• Managed POS system hardware, inventory tracking databases, and network-connected computer terminal equipment

to ensure consistent administrative workflow and high transaction processing accuracy.

• Delivered technical support, resolved complex end-user issues, and managed inventory logs to optimize operations.

Tracked Vehicle Repairer – U.S. Army, Fort Bliss, TX (Deployed to Kuwait and Iraq) April 2015 – November 2017

• Diagnosed, maintained, and repaired complex mechanical and electrical systems on military tracked vehicles, resulting

in zero reported faults on installed components during operational deployment.

• Partnered with specialized technical maintenance teams to streamline diagnostic procedures, successfully reducing

overall vehicle repair completion times by 50 percent across assigned units.

• Maintained detailed technical records in strict accordance with military documentation standards while sustaining 100

percent operational readiness through systematic preventive maintenance inspections.

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