SCOM System Administrator and Monitoring Specialist
Resume:
Experience
System Administrator
Orchestrated the setup of new SCOM 2025 environment in Azure for DEV, QA, Production, and Disaster Recovery instances, implementing all change requests, NSG requests, and firewall requests
Configured and deployed various management packs, including Exchange, M365, SQL, PKI, Windows, and Linux
Managed the existing on-prem SCOM 2019 instance, including SCOM updates and monitoring requests
Ensured compliance with ATO/ATC requirements and federal security standards.
System Administrator
Rolls-Royce (XMS Solutions) 12/2024 – 07/2025
Spearheaded the configuration of a new SCOM 2022 environment within a High Cybersecurity Mature Model Certificate (CMMC) program.
Configured multiple requested management packs, including Exchange, M365, Intune, MECM, Active Directory, SQL, Windows, and Linux.
Established SNMP monitoring for CyberArc, ensuring effective system surveillance.
Manager Cyber Detect and Respond
Deloitte Consulting LLC 01/2023 – 06/2024
Oversaw Federal Enclave monitoring for multiple clients, managing incidents in Chronicle and Splunk via ServiceNow. Validated incident authenticity and escalated issues to clients and Service Delivery Managers as necessary.
Facilitated ServiceNow administration as required.
Managed the Okta program for the Cyber Detect and Respond team and its clients by administrating user access and establishing new SSO connections for applications including Splunk Chronicle and CrowdStrike.
Leveraged Jira tickets to efficiently manage customer requests from internal and external users and clients.
Resolved access issues for all applications affecting internal and external users.
Provided first-level approval for team RFCs, actively participating in change management meetings to address inquiries about submitted changes.
Configured and managed servers in AWS, ensuring operational stability.
Created and updated reporting documents and materials in Confluence as needed.
Utilized SCRUM methodologies in Jira to manage development and changes.
Master Technology Support Analyst 1
Deloitte Consulting LLC 02/2021 – 01/2023
Administered the monitoring of Cyber Recon Linux servers and networks using the XYMON Monitoring tool, ensuring optimal system oversight.
Maintained all support tickets for the Cyber Recon team in the ServiceNow application, including the creation of incidents for servers and application issues.
Provided first-level approval for all team RFCs and participated in change control meetings to clarify RFC inquiries.
Configured and managed servers in AWS.
Documented all Cyber Recon environments, including maintaining runbooks and inventory lists.
Applied SCRUM methodologies in Jira to guide changes and development efforts.
System Administrator
Deloitte Consulting LLC 11/2015 – 08/2020
Administered all aspects of SCOM 2019 within a multi-domain Federal Enclave, including installation of both Linux and Windows agents and applying update rollups. Diagnosed and troubleshot SCOM issues and alerts effectively.
Configured and sustained System Center Orchestrator 2019, creating runbooks for ticketing integration between SCOM and ServiceNow. Developed new runbooks for automating tasks such as Active Directory account expirations and password notifications using PowerShell.
Executed the upgrade of SCOM and Orchestrator to 2019 from 2016, enhancing functionality.
Designed custom dashboards in SCOM and integrated them with Live Maps, a third-party monitoring tool.
Established Select MP Studio for management pack oversight across multiple SCOM environments.
Engineered custom management packs as necessary for application and server monitoring, enhancing operational efficiency.
Created custom management packs to meet monitoring and automation needs.
Conducted initial troubleshooting of server errors, acting as the primary contact for Federal TAC calls.
Configured and managed VMware for virtual machines, optimizing resources in the environment.
Leveraged all available tools and protocols, including but not limited to IIS, SQL, BigFix, McAfee, VMware vCenter, ITIL, PuTTY, PowerShell, VBScript, and ServiceNow for enhanced operational performance.
Summary
26 years' experience in IT Administrative positions. Working in both small and large server environments (200 to 20,000+). 16 years of comprehensive experience in System Center Operations Manager (SCOM) environments. Proven track record in managing complex environments and meeting federal security standards. 2 years Tier 3 Microsoft SharePoint and Office support
SKILLS
Applications
System Center Operations Manager (SCOM)
System Center Orchestrator
SQL Server Management Studio (SSMS)
Visual Studio
SharePoint & MS Office - Tier 3 support
Windows Server Update Services (WSUS)
SQL IIS McAfee CA Service Desk
VMWare VCenter Hyper-V ServiceNow Remedy
Windows Server Windows Server Core Live Maps
MP Studio Linux
IBM Tivoli Cognos IBM Tivoli Backup
XYMON Monitoring Tool
Azure AWS Jira Confluence
Splunk Chronicle
Okta SSO Entra ID (Azure AD)
Wireshark
SKILLS
Skills
PowerShell VBScript XML Putty
Active Directory DHCP DNS GPO
WINS VPN WMI Netmon
Windows Logs PKI Certificates
WMI Windows Registry SSL
Kanban SCRUM
Change Control Management
Documentation Playbooks Runbooks
DevOps ITIL Disaster Recovery
Udemy Training Courses
Real time full Azure Training for System Administrator
Microsoft 365 Administration Course
Microsoft SCCM/Endpoint Configuration Manager
Windows Server 2022 Administration
ServiceNow System Administrator
MECM Training
Getting Started with Okta
Certifications
A+
Net+
MCP
Security Clearance
Public Trust
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