Operations Coordinator - Compliance & Documentation Expert
Resume:
Summary
Organized and detail-oriented Operations Coordinator tasked with day-to-day workflows, managing critical documentation, and supporting senior market leadership. Skilled at cross-functional collaboration and maintaining compliance in fast-paced environments. A disciplined self-starter eager to leverage strong administrative expertise and a recent background in financial operations into a structured, autonomous remote role. Education
General Education
Walker Hackensack Akeley High School • Walker, MN
05/2010
Skills
Customer service, Communication skills, Time management, Guest services, Restaurant experience, Food service, Documentation review
Experience
Operations Coordinator
Western Bank • Cass Lake, MN
03/2026 - Present
Managed behind-the-scenes operations for the branch, ensuring files were checked, scanned, and filed accurately Produced daily reports on transactions and vault operations to track financial activities Provided customer service by answering phones and assisting with banking needs Coordinated administrative tasks to support smooth operations Organized and maintained files to ensure easy access and retrieval of information Collaborated with team members to streamline processes and improve efficiency Food Service Lead
Sanford Health/Good Samaritan Society • Bemidji, MN 11/2024 - 03/2026
Directed comprehensive compliance and safety protocols, ensuring adherence to facility regulations, health codes, and resident wellness standards.
Worked with department heads to implement and maintain rigorous facility-wide safety and security measures. Supervised daily sanitation and cleanliness operations across kitchens, dining areas, and employee spaces. Elevated the resident dining experience by overseeing mealtime operations, addressing individual preferences, and ensuring high-quality care and satisfaction.
Monitored guest wellness initiatives, acting as a key point of contact for resident happiness, comfort, and safety. In charge of onboarding and training programs for new hires, promoted time-management while instilling a culture of safety and compliance.
Mentored and trained incoming staff members on facility protocols, hospitality standards, and emergency procedures.
Operations
Western Bank • Cass Lake, MN
Ruby Gallahue
************@*****.***
Cass Lake, MN
04/2024 - 11/2024
Managed behind-the-scenes operations for the branch, ensuring files were checked, scanned, and filed accurately Produced daily reports on transactions and vault operations to track financial activities Provided customer service by answering phones and assisting with banking needs Coordinated administrative tasks to support smooth operations Organized and maintained files to ensure easy access and retrieval of information Collaborated with team members to streamline processes and improve efficiency Lead Server/Trainer
Applebee's • Bemidji, MN
05/2022 - 04/2024
Offered strong customer service skills, keeping customers satisfied and increasing sales. Trained and hired new staff members.
Involved in compliance training for all staff, updating policies for sanitation and cleanliness. Implemented effective communication strategies between front-of-house and back-of-house staf for streamlined operations.
Resolved customer complaints promptly and professionally to maintain positive reputation. Bussed and reset tables to keep dining room and work areas clean. Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport. Cook/Driver/Shift Lead
Maverick’s Pizza • Saint Paul, MN
10/2015 - 01/2022
Maintained well-stocked stations with supplies and spices for maximum productivity. Created identical dishes numerous times daily with consistent care, attention to detail, and quality. Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations. Prepared and served various food items in fast-paced environment. Kept kitchen clean and organized by performing daily maintenance tasks. Restocked inventory and ingredient items to maintain optimal kitchen efficiency. Continuously updated personal knowledge about ingredient trends, nutritional demands and preferences resulting in well-informed adjustments to recipes.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation. Server/Crew Trainer
Shamrock’s Bar and Grill • Saint Paul, MN
02/2016 - 08/2021
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Supervised set up of banquet food stations and coordinated service to multiple dining areas. Assisted in training new hires, providing guidance on restaurant standards and best practices. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
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