Telecommunications & Network Service Technician

RICHARD VACA

Raleigh, NC 561-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Experienced telecommunications, networking, and technical service professional with more than 25 years of experience supporting broadband communications, internet services, electronics assembly, HVAC systems, manufacturing operations, and customer service. Extensive background installing, configuring, troubleshooting, and maintaining voice, video, data, and wireless network systems. Proven expertise in network diagnostics, signal testing, Wi-Fi optimization, telecommunications infrastructure, equipment installation, and technical problem solving. Fluent in English and Spanish.

CORE COMPETENCIES

Broadband Internet Services • Router & Modem Configuration • Wi-Fi Optimization • LAN/WAN Networking • Signal Testing • Network Troubleshooting • Fiber & Ethernet Technologies • Coaxial

Cabling • Electronics Assembly • HVAC Systems • Technical Diagnostics • Customer Service • Technical Support • Field Service Operations • Bilingual English/Spanish PROFESSIONAL EXPERIENCE

Comcast Installation & Service Technician Mar 2014 - Mar 2026

• Installed, configured, and maintained broadband internet, voice, video, and data services for residential and business customers.

• Established and repaired signal pathways from utility poles, pedestals, and distribution points to

customer locations.

• Installed and serviced coaxial and Ethernet cabling, service drops, ground blocks, routers, modems, and digital television systems.

• Provisioned and activated networking equipment and wireless devices.

• Diagnosed connectivity failures, signal degradation, Wi-Fi interference, outages, and equipment

malfunctions using diagnostic meters and testing equipment.

• Designed and optimized residential and small-business Wi-Fi networks.

• Performed work in attics, crawl spaces, rooftops, utility access areas, and outdoor environments.

• Worked safely at heights using ladders and aerial equipment and handled equipment weighing up

to 70 pounds.

• Educated customers on services, equipment operation, and networking features.

• Maintained service documentation, work orders, inventory records, and account updates. Lumitec, LLC Electric & Mechanical Assembler 2013 - 2014

• Assembled, tested, inspected, and packaged LED marine lighting systems.

• Performed soldering and electronic assembly work and supported production operations. CompNova Inc. Assembler I 2012 - 2013

• Assembled and tested electrical switchgear components and performed quality inspections. Fitnessmith Service & Repair Technician 2010 - 2012

• Installed, repaired, and maintained commercial fitness equipment.

• Assembled and tested electrical switchgear components and performed quality inspections. P&H; Professional Services / Cross Match Technologies Electronics Assembler 2010 - 2012

• Assembled, calibrated, tested, and repaired biometric identification equipment. HHGregg Appliance & Electronics Sales Representative 2011

• Provided product recommendations, financing assistance, and customer support. Bright Gate Inspections Enterprise Owner / Air Conditioning & Appliance Technician 2006 - 2011

• Owned and operated HVAC and appliance repair business. U.S. Census Bureau Enumerator 2010

• Conducted field interviews and data collection.

Consolidated Credit Counseling Services Account Manager / Certified Credit Counselor

2002 - 2008

• Provided financial counseling, customer support, and employee training. Affinity Logistics Corp. Customer Service Supervisor 2001 - 2002

• Supervised customer service operations and resolved escalated issues. EDUCATION

ATI Career Training Center - Associate Degree, Commercial Air Conditioning, Heating, Refrigeration & Appliances

Computer Studies Institute, Quito, Ecuador - Vocational Degree, Computer Operator CERTIFICATIONS

Universal EPA Certification • R410A Certification • NASTeC Appliance Service Technician Certification • Certified Credit Counselor • Microsoft Office

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