Program Manager & IT Leader

Summary of Experience:

A Senior Program manager with expertise in a diverse range of technologies with multiple industry settings. Have 25+ years of experience developing strategies to promote the mission of an organization. A proven track record to capture opportunities for growth and establish lucrative relationships with key vendors and business partners. Excited to bring a track record of minimum 20% annual revenue growth during the past 14 years.

Key Capabilities

Program Management

Strategic Planning

Data Engineering

Solution Design

Product Management

Agile Methodology

Cloud Technology

Data Visualization

Team Leadership

Quality Assurance

Software Development

Enterprise Architecture

Manhattan Associates, Sr. Solutions Delivery manager, Atlanta, GA Aug’ 23 – Present

Role: provide strategic leadership in a leading Supply chain company managing Warehouse Management (SaaS and Paas), Labor management, Transportation Management products. Providing technology infrastructure and leadership to IT department on streamlining systems, process, tools and deployment of key programs.

Lead the operational team from IT Operations supporting various Business Units by partnering with Stakeholders to make sure the business objective is converted to a working model. .

Alignment with customer road map and to company product road map to ensure business plan, features of product/program, MVP, and ROI are achieved

Exceeded revenue growth goals by 22% withing the first 14 months by capturing win-win contracts with major fortune 500 companies and improving staff productivity.

Presenting end-to-end solutions of Order management, transportation management, warehouse management and Point of Sale. Set up a process that can be reused for various WMOS clients with comprehensive demand forecasting, improving inventory accuracy, and optimizing stock levels.

Engage customers as part of customer groups sharing periodic product updates, get inputs for product enhancements and conduct yearly customer summits that provides a platform for customers to share success stories, technology/products and operational effectiveness.

Donaldson, Sr. Program Manager-Information Technology, Remote, GA Oct’ 22 – Aug’23

Role: as the Sr.Manager of IT operations, provided technology infrastructure and leadership to IT department on streamlining systems, processes, tools and deployment of key programs.

For the time entry and labor systems used across the globe worked with Product, Data and Design teams to assist with consolidating varied time entry sources (different POS, punch card and time management software), transform the transactional data using message bus concept to get the data stored in Snowflake. Utilize Power BI tool for generating dashboards for display of plant workers, time utilization, and labor management.

For the e-commerce supporting the sales and marketing team across the globe, adopted advanced analytical strategies and technologies to extract valuable insights from large volumes of data and improve overall business performance.

Utilize D365 Sales and customer modules to build Configure, Price, Quote (CPQ) strong relationships with customers, take actions based on insights, and close deals faster.

Used custom AI tool for orchestrating the behavior of individual customers while establishing which marketing channels are performing best, used KPI’s, SLA’s and then CDC (change data capture) to send it to Snowflake have a pipeline transformation that is then converted using Power BI for visualization of sales data.

Establish training process using WhatFix, ServiceNow and other job aid programs that provide training and communication tools for end users to self-guide or establish targeted training.

Landis and Gyr, Technical Account Manager (TAM), Alpharetta, GA Dec’15 – Oct’22

Role: as the TAM of Meter Data management tool, involved in multiple Sales/Contract negotiations to onboard new customers, sustain and upsell.

Based on Market Requirements Document (MRD) and collaboration with internal R&D teams, defined the road map for expanding the footprint of product portfolio by adding/enhancing products within 3-6 months from definition to release.

Address the risks and change management to make sure the Program contains RAID, RACI matrix and CRM process embedded in the project execution to stay ahead of curve. Created super users group, UAT group and training tools using confluence, SharePoint, training tools, ServiceNow and other applications as needed for addressing the needs of end users required for project acceptance.

For the Grid analytics, used Docker images and containers built on MongoDB. Leverage Kubernetes operators to automate the deployment and administration of applications and databases across public and private cloud environments.

Managed successful implementation of new footprint in Cloud related to release of a new SaaS, which included business case, road maps, value propositions, designing technical implementation details, including deployment to cloud.

AirWatch, Key Accounts Manager, Sandy Springs, GA Dec’14 – Dec’15

Role: For key accounts like Walmart, CVS, and Walgreens, Managed the data governance including ownership of all aspects of Mobile Data Management (MDM) process from strategy to execution.

Created an enterprise-wide approach to manage customer information across 10+ lines of business. Hadoop and NOSQL technologies are used to provide internal customers with access to real-time data collected from different sources and centralized for effective use. The relationships, history, and many aspects of master data management is used for combing through millions of records, and providing self-service, centralized platform for any and all data-centric activities which allows full 360-degree view of customers from product usage to back-office transactions.

Led product management in managing tasks required to successfully launch multiple mobile device designs. Participated in early engagement with customers and operational partners to create SOP.

Define scalable architecture to easily support 10 to 500,000 devices (Mobile, Tablets & Desktop/Laptops) and meet strict requirements for high availability and redundancy. Reduce overall IT investments and achieve higher ROI by developing, installing, integrating, configuring, supporting and optimizing a mobile infrastructure.

Crafted product and feature road map to enhance software to reflect new structures, analysis techniques, and rating procedures. Responsible for pricing new software modules and price adjustments on existing subscriptions.

Capgemini, Sr. Program Manager, Atlanta, GA Aug’11 – Nov’14

Role: As a cross functional expert across multiple Business Units, lead development and product implementation by creating custom solutions with tools/technologies based on customer environment.

Created a new pricing model for Coca-Cola for the company Sales and Marketing team that deals with regional managers using algorithms and statistical data leading to 20% increase in revenue.

Implemented a supply chain solution that works with Marketing and Sales team to develop forecasting technique that would allow the company to create models predicting future sales and have the infrastructure build to deliver the goods

Managed successful migration of critical production and contingency servers with no impact to business. Coordinated migration of about 100 application, web, and database servers with Data Migration Specialist, Application, and Support teams

Report to executives of client to provide status of IT road map, dashboard views of program status, roadblocks, risks and mitigation across the program.

For Walt Disney implemented the RFID technology that allows patrons visiting park reduce wait times at parks thousands of Point-of-Sale terminals to use transaction with the tap of the Park's customized band. This involved creation of white paper, prototype designs, test and acceptance and integration across multiple systems across the parks/resorts reducing operation cost of $180 million.

As an IT lead for a big insurance company, the assignment was for consolidation of Application and Server Migration from non-strategic to strategic data centers. Managed successful migration of critical production and contingency servers with no impact to business.

Project Lead, Department of Transportation (FAA), Washington DC June’01 – Feb’12

Role: As the lead for various programs in the Federal Aviation Administration, developed the complex air traffic control system that is used by controllers to navigate the planes from takeoff to landing. This includes integration with multiple systems around the airport like Instrument Landing System (ILS), Digital communication with planes, runway lightning system (RLS) and control tower systems.

Interacted with Business Analysts \ Enterprise Architects to understand the business/functional requirements by crafting a vision, scope, and User Acceptance test documents. Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects. Use RUP process and IBM Rational software as the environment for enterprise change by aligning business technology and operational execution.

Worked on multiple projects aimed at designing and validating the system to be integrated in national baseline architecture. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

As a Lead, provided support to multiple Federal agencies programs developing, implementing and maintaining IT strategies outlining a process as a multiyear implementation program breaking it down in specific areas such as Infrastructure, Networks, Applications, Resources, etc and then, for each area, develop a specific and detailed action program.

Excelled in guiding the work of technical teams. Articulated project goals and scope translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.

Reliant Tech Inc, IT Consultant Jan’01 – May’01

Role: As a Remedy Help Desk Management SME, my role was to develop a Remedy ARS (Action Request System) running on Sun Solaris that interfaces with Provisioning, Network Management, Billing and other client Applications to exchange tickets.

On a constant basis, my job was to interact with the customer to manage the trouble tickets created by the system and manage those to format a report that would describe any open tickets, closed tickets, tickets processed by week or month.

Karna.net, Campbell, Developer/Implementation Engineer Nov’98 –Jan’01

Role: As a consultant serving multiple clients, my role was to interact and understand the client’s requirements from which to develop web applications using e-Commerce tools.

Created e-Commerce Web sites using the middleware Broadvision to build applications, and use HP LoadRunner to conduct performance testing of data driven. Managed customer projects in a remote testing environment, driving load from multiple points of presence in order to emulate business transactions identified under defined circumstances.

Managed catalog of products on e-commerce sites via CRM. Led efforts, as the product owner, to create B2B and B2C web-based telecom applications based on offline service offerings. Drove product success against business objectives, more than tripling active customers from less than 50k to over 180k in less than a year..

Education and Certificates

M.S. Master’s in computer application, May 1999 Madras University, Madras

B.S. Computer Science and Statistics, March 1996 Osmania University, India

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