Remote Customer Support Associate

John Vasquez

Napa, CA • ****.*********@******.*** • 707-***-****• linkedin.com/in/johnvasquez

PROFESSIONAL SUMMARY

Motivated health information and technology student with over 20 years of high-volume operations, hospitality, and customer service experience. Combining a strong technical background in medical records, coding systems, and IT support with proven expertise in team training, detail-oriented workflow management, and client relations. EDUCATION & CERTIFICATIONS

Medical Billing & Coding Certificate University of Phoenix

• GPA: 3.54 Expected Completion: 2026

• Relevant Coursework: Health Information Management, Medical Terminology, Insurance & Billing Systems, Clinical Data Management.

• Currently preparing for the NHA (National Healthcare Association) Certification Exam.

IT Support Program Calbright College

• Completed Aug 2026

• Relevant Focus: Computer Hardware, Operating Systems, Networking Fundamentals, Customer Support, Troubleshooting.

TECHNICAL & CLINICAL SKILLS

• Health Information: Medical Terminology, Billing & Coding Concepts, NHA Exam Prep, Patient Records Management.

• IT & Operations: Hardware/Software Troubleshooting, Network Basics, System Administration, POS Systems.

• Soft Skills: Cross-Cultural Communication, Staff Training, High-Volume Operations, Problem Solving, Client Relations.

PROFESSIONAL EXPERIENCE

Food & Beverage / Hospitality Specialist Napa Valley Area, CA 2010 – 2026

(Roles include: Napa Marriott [2025–2026], The Grove at CIA Copia, Forge Pizza, Napa Valley Wine Train)

• Managed complex daily operations and high-volume guest interactions across premier regional establishments.

• Trained, mentored, and onboarded staff members on standard operating procedures, safety standards, and service protocols.

• Managed POS software systems, maintained accurate transaction records, and resolved technical service delays on short notice.

• Maintained strict compliance with regional standards, inventory control, and organizational policies.

PROJECTS & ACADEMIC HIGHLIGHTS

• Cross-Cultural Communication Analysis: Conducted a comprehensive analysis of communication dynamics across diverse populations to optimize service delivery and team collaboration.

• Health Information Systems Practicum: Applied foundational medical billing, coding, and health insurance framework knowledge to simulate health record management scenarios.

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