Property Management & Customer Service Support

SHELBY OLSON

PROPERTY MANAGEMENT OPERATIONS ADMINISTRATIVE SUPPORT

Auburn, WA • 253-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable professional with experience in residential property management, banking, healthcare operations, and customer service. Skilled in coordinating daily operations, communicating with residents and teams, organizing records, coordinating vendors, and resolving issues professionally. Brings strong leadership, attention to detail, accountability, and a commitment to providing reliable service.

PROFESSIONAL EXPERIENCE

Property Manager

Riverside Village — Auburn, WA

• Oversee daily residential property management operations and resident communications.

• Coordinate lease renewals, rental applications, maintenance requests, vendors, inspections, and repair projects.

• Prepare invoices and coordinate billing and expense approvals.

• Maintain property records and manage work orders using AppFolio.

• Address resident concerns professionally and communicate property policies and deadlines.

• Coordinate property improvements and follow up on maintenance issues.

Vault Teller

Timberland Bank — Auburn, WA

• Handled and processed cash as part of daily banking operations.

• Maintained accuracy and attention to detail when completing financial transactions.

• Followed established banking procedures and security protocols.

• Demonstrated discretion, responsibility, and professionalism when handling financial matters.

Health Wing Manager

Wesley Home Retirement Community

• Managed daily operations within the health wing of a retirement community.

• Coordinated staff responsibilities and supported day-to-day service delivery.

• Helped maintain an organized, safe, and supportive environment for residents.

• Communicated with team members to address operational needs and resolve concerns professionally.

CORE SKILLS

Property and Operations Management • Leadership and Team Coordination • Administrative Support • Banking and Cash Handling • Recordkeeping • Customer Service • Vendor Coordination • Scheduling and Organization • Problem-Solving • Time Management • AppFolio

EDUCATION

High school Diploma

Auburn High

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