Administrative Assistant/ client service coordinator

Hadir Elmorsy

Morristown, NJ ***** +1-908-***-**** ***********@*****.***

Professional summary

Provide high-quality administrative support and legal secretarial. gifted at managing busy schedules, with strong problem- solving and communication skills, both written and verbal, priorities and completes tasks with professionalism and sound judgment. Ability to work well under pressure in a high-paced environment with over 10 years in top-tier organisational support. supervision and event planning.

Work authorization

US work authorization

Work experience

Patient Service Representative

Summit Health 140 Park Ave

August 2026 to Present

Answers incoming phone calls, manages patient portal messages, routes urgent or emergency concerns to medical providers, and acts as a liaison between patients and clinical staff. Books, reschedules, or cancels appointments for inpatient and outpatient services. Verifies insurance coverage and benefits, explains policy requirements, and collects co- payments or estimates for services at the time of care Customer Service and General Manager

Platinum class limo Morristown, NJ

October 2010 to Present

• Account Management.

• Arrange schedules.

• Data Analysis.

• Responsible for payments and paystubs.

• Financial Management.

• Assisted in financial planning and budgeting processes.

• Manage banking operations.

• Prepared financial statement and statistical report.

• Arrange schedules, dispatch and contact clients. Executive Secretary/Administrative Assistant

Greystone Park Psychiatric Hospital Morris Plains, NJ August 2024 to December 2025

• Maintaining the executive's agenda, planning meetings and events, and arranging travel.

• Maintain and update executive team's calendars, ensuring they are informed of all appointments and commitments

• Representing the executive through phone calls and personal contacts, screening phone calls and emails, and managing correspondence.

• Attending events to ensure arrangements are handled according to plan, and greeting and directing visitors.

• Maintaining the confidentiality and currency of office records and files, including personnel records, and performing basic bookkeeping.

• Researching, compiling, and summarizing materials, taking and transcribing dictation, and organizing ad hoc projects.

• Manage the administrative portion of the executive team’s daily operations, ensuring the department runs efficiently. Executive Assistant/ Mortgage Loan Processor

Omega Financial Services, Inc Union, NJ

October 2020 to August 2024

• Schedule appointments, meetings and conferences for the executive team, including arranging travel and accommodation.

• Handle incoming calls, emails and correspondence, directing them to the appropriate executives or departments.

• Greet and assist visitors to the executive team’s office in a professional and welcoming manner.

• Maintain and update the executive team's calendars, ensuring they are informed of all appointments and commitments.

• Manage confidential information with the utmost discretion and maintain strict confidentiality.

• Manage the administrative portion of the executive team’s daily operations, ensuring the department runs efficiently.

• Understanding of lending guidelines, regulations, and loan types (e.g., FHA, Conventional, 203K, NON QM, DSCR).

• Collect and verify all required documents, including bank statements, pay stubs, tax returns, and employment records.

• Organize, update, and manage loan files in compliance with company and regulatory guidelines.

• Communicate with borrowers, loan officers, and third parties like realtors, appraisers, title companies or attorneys.

• Input applicant data into loan systems and verify the accuracy of all information to prevent issues during underwriting.

• Ensure all conditions for approval are met and resolve any discrepancies or missing documentation.

• Order appraisals, prepare disclosures (initial, revise and final).

• Work with underwriters, borrowers and loan officers to ensure all requirements for approval.

• Prepare loan files for closing, including reviewing final closing documents. Sales Associate/Jewelry Consultant

ZALES JEWELRY STORE Rockaway, NJ

November 2022 to June 2023

• Maintain a consistent high level of customer service by creating and developing excellent client relationships.

• Focus on achieving and exceeding individual sales goals.

• Develop clientele/customer base by creating a client profile for each customer and use it to notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events.

• Set dates for customer’s special occasions to send greetings, discounts, special offers and complementary emails.

• Maintain counter standards including replenishment and presentation as well as the general appearance and cleanliness.

• Assisted in the training of new sales associates in the fields of selling processes, product knowledge, customer service, proper closing procedures, and register configuration.

• Understand all systems and procedures relating to sales and credit transactions.

• Supports a learning environment by sharing the knowledge of store merchandise with other associates.

• Conducted Cleaning and minor repairs on Fine Jewelry items.

• Handled all repairs process, online orders, and shipments. Immigration Paralegal

Greenberg Traurig Florham Park, NJ

February 2015 to June 2020

• Conduct client interviews and maintain general contact with the client.

• Conduct investigations, statistical and documentary research.

• Legal research.

• Draft legal documents and correspondence.

• Author and sign correspondence provided the paralegal status is clearly indicated and the correspondence does not contain independent legal opinions or legal advice.

• Seeing to administrative tasks like making copies and sending invoices.

• Attending meetings alongside the Lawyer and taking accurate notes on proceedings.

• Organizing documents for court filing and record keeping Transcribing and proofreading legal documents.

• Scheduling client appointments and court dates

• Maintaining client confidentiality and privacy

• Monitoring and managing deadlines related to ongoing cases and ensuring all necessary materials are in place for deadlines and court dates.

Education

Archaeology (Bachelor's degree)

History (Bachelor of Arts)

Faculty of Arts Alexandria University Alexandria Egypt September 1996 to June 2000

History (Bachelor's)

Faculty of Arts, Alexandria University Alexandria September 1996 to June 2000

Bachelor's degree

Skills

Direct client contact Office experience Loan officer experience Working with individuals with developmental disabilities Adobe Acrobat Payroll Driving Sales DocuSign Verbal and Written Communication Law office Managing executive calendars - Largest number of executive calendars managed simultaneously (5-6 calendars) English Office record organization Google Calendar Google Sheets Executive administrative support Due diligence Compliance support tasks Research Hospitality Word processing Immigration case experience Multitasking Legal administrative experience Technical Proficiency Productivity software Meeting scheduling Data management Spreadsheets Phone answering Operations management Customer inquiry handling Adaptability Clerical experience Microsoft Word Electronic health records (EHR) management Teamwork Dispatching Spreadsheet design Microsoft Outlook Dependability Multi-line phone systems Attention to detail Executive Assistant Experience. Office management. Event Planning. Travel Administration Appointment scheduling Customer relationship management Merchandising Client invoicing Management Zoom Underwriting FNMA Excel data analysis Mortgage industry Windows Encompass Mortgage lending Handling customer inquiries Housekeeping management Microsoft Office Clinical case management Face-to-face communication Managing customer accounts Loan application intake Closing sales Ability to follow instructions Financial management Typing Microsoft Excel Front desk Office activity coordination Customer communication Kronos CRM software Written communication Record keeping

Customer support. Schedule Management. Operating. Dispatching. Inquiry Response Working as an executive assistant Computer literacy Interpersonal skills Proofreading Individual consumer customer service Data analysis skills Task prioritization Organizational skills Excel formulas Personal assistant experience Office (as sales environment) Team scheduling Legal research Mail processing Clear language communication Client relationship development Time management Legal Drafting, Legal Research. Documentation Review. Filing Guest services Legal firm experience Phone etiquette HIPAA Patient scheduling via online systems Computer operation Analysis skills Patient scheduling systems Paralegal experience Computer skills Client feedback sessions Microsoft Outlook Calendar Client communication Billing. Accounts Receivable. Financial Statement Preparation Correspondence management Active listening Interviewing Microsoft PowerPoint Office supply management Decision making Administrative experience Caseload management Office equipment management Interpersonal communication SharePoint Phone triage Credit analysis CRM system proficiency Microsoft Teams Coordination (loan closing) Document management File organization Serving clients Customer support Report preparation Experience with individuals with mental health conditions Math Quality assurance Microsoft Access Healthcare privacy protection Relationship management Client email correspondence Clean workspace maintenance Travel planning Calendar management Phone call management Financial planning Deal closing Supervising experience Data entry Google Docs Office management Schedule management Financial statement preparation Inside sales Heavy lifting Spreadsheet software proficiency Regulatory compliance Google Workspace Retail sales Meeting minutes Greeting customers Client services Team management Financial services Client file management Client interaction via phone calls Document review (document control) Care coordination Purchase orders Dog handling Communication skills Document archiving (loan processing) Basic math Phone communication Assistance experience within finance industry Customer service Phone inquiries

Microsoft Word and Excel. Outlook, Adobe Acrobat, Windows, DocuSign Account management Writing skills

Languages

English

Arabic - Expert

Bilingual

Certifications and licenses

Driver's License

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