Hardware/Inventory Technician Inventory Management Data Auditing
Resume:
John S. Richards Jr.
Dallas, TX
**********@*****.***
IT Asset Analyst
Ladd Cable Services, Dallas/Ft. Worth, TX
• Managed full IT asset life cycles from receiving to decommissioning, ensuring data consistency and accuracy within ServiceNow
• Administered inventory management by procuring purchase orders to fulfillment, maintaining optimal stock levels and ensuring timely replenishments to prevent shortages or overstock situations
• Performed regular inventory audits to verify accuracy of IT Assets in ServiceNow and adherence to organizational standards
• Ensured precise documentation of installations, services and repairs to maintain quality control
• Cultivated exceptional customer relationships by addressing and resolving concerns promptly, thus fostering satisfaction and trust 09/2019 to 11/2022
IT Asset Analyst
North Texas Tollway Authority, Plano, TX
• Spearheaded the inaugural IT Asset Management program in The NTTA’s 25-year history, establishing a new benchmark for asset tracking accountability
• Collaborated with directors from departments including Enterprise Security, Networks Systems and Help Desk to implement a robust system of checks and balances for IT assets
• Conducted comprehensive annual audits of IT assets across multiple sites including data centers, offices, toll plazas, customer service centers and maintenance facilities, ensuring asset integrity and availability
• Orchestrated an extensive data audit and reconciliation effort, enhancing the accuracy of IT asset records in ServiceNow from 36% to 98%
• Managed full IT asset life cycles from receiving to decommissioning, ensuring data consistency and accuracy within ServiceNow
• Coordinated with procurement to optimize inventory processes and improve operational efficiency
• Trained and mentored junior staff on inventory processes and industry best practices
• Formulated detailed procedural documentation for asset management serving as a training resource for future employees and enhancing operational efficiency 03/2011 to 08/2019
Inventory Technician
Softlayer an IBM Company, Dallas, TX
• Contributed significantly to the successful launch of new data centers in Sydney, Australia and Tokyo, Japan, ensuring smooth inventory operations
• Expertly managed hardware inventory life cycles, including receiving, stocking, distribution and auditing for precision
• Oversaw all warehouse operations, including shipment processing, returns and requisitions to support global inventory needs
• Executed bi-weekly cycle counts and full physical inventories, identifying and resolving discrepancies to preserve stock accuracy
• Collaborated cross-functionally with server builders, warehouse personnel and other departments to promptly meet inventory requirements
• Instituted effective organizational practices, upholding confidentiality and nurturing strong professional relationships within the organization
• Exhibited a robust work ethic by volunteering for overtime and additional shifts as required, delivering consistent operational support Skills
• Hardware/Inventory Technician
• Inventory Management
• Procurement
• Data Auditing and Reconciliation
• Technical Documentation
• Warehouse Operations
• Problem Resolution
• Leadership
• Supervision
• Work Ethic
• IT Asset Management
• ServiceNow Proficiency
• Cross-functional Collaboration
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