Computer Technician & Help Desk Specialist
Resume:
KWADWO
BOATEY
*******************@*****.***
Brooklyn, NY 11236
SKILLS
● Customer Service
● Attention to Detail
● IT Security Management
● Printers and Peripherals Installation
● Network Operating Systems
● System Upgrades
● Software Installation
EDUCATION
Wesley Grammar
Ghana Accra • 06/1994
High School Diploma
PROFESSIONAL SUMMARY
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
WORK HISTORY
Unifi Aviation- Baggage Handler
Queens, NY• 02/2024-Present
• Load and unload luggage from aircraft, ensure that it is properly stored and secured.
• Conduct security checks on baggage to ensure compliance with safety regulations and to prevent prohibited items from being transported.
• Operate with various equipment such as baggage carts, conveyor belts, and tugs to transport luggage to and from aircraft.
• Assist passengers with their luggage, provide directions, or answer any baggage-related inquiries.
Professional Phones Company-ComputerTechnician
Ghana, Accra • 03/2004-12/2021
● Optimized server configurations for improved reliability and uptime across the organization.
● Assisted in developing user-friendly documentation to facilitate a smooth transition during software upgrades or migrations.
● Evaluated and recommended new technology upgrades to increase efficiency within the organization.
● Successfully migrated company data during system upgrades without losing any critical information.
● Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
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