Service Coordination & Data Quality Associate
Resume:
Lori Leppert
Service Coordination and Data Quality Associate
Contact
Caldwell, ID 83605
***********@*****.***
Objective
Detail-oriented and organized professional seeking a Service Coordination and Data Quality Associate position where I can apply my experience in shipping and receiving coordination, transportation scheduling, inventory control, documentation, and regulatory compliance. Experienced in scheduling appointments with logistics providers, verifying shipment quantities against bills of lading, processing incoming and outgoing shipping documentation, and researching inventory discrepancies, shortages, and overages. Known for accuracy, strong attention to detail, effective communication, and the ability to coordinate multiple priorities while ensuring timely and compliant transportation operations.
Education
University of Phoenix
Boise Idaho Campus, Idaho
MBA in Business Management
Key Skills
Business Administration
Customer Service
Order Processing/Management
Communication
Regulatory Compliance
Quality Assurance
Data Entry
Attention to Detail
Problem-solving
Experience
June 2014 – Present
Owner/President • Johnson Floral & Décor Incorporated
August 1999 – June 2021
Production Operator, Quality Assurance Team Leader, Shipping/Receiving Coordinator • JR Simplot Company
April 1997 – August 1999
Production Operator • Nestle/Carnation
Johnson Floral Responsibilities: managing daily business operations of Retail Florist, staffing management and communication, materials procurement, customer relations and providing exceptional customer service, supplier relations and communication, accounts payable, accounts receivable, ensuring compliance with industry regulations, customer service, customer order entry and management, production of customer purchases, payroll operations, marketing, budgeting, analyzing financial data, identifying trends, and developing strategies to improve business performance.
JR Simplot Company Responsibilities: quality assurance, production operations, managing changes in product quality and conformity to product standards, ensuring compliance with food manufacturing regulatory standards, accuracy and attention to detail in data entry of product sampling results, analyzing sampling data, identifying trends, and determining adjustments needed to improve product quality or bring it back into compliance of product Specifications.
Scheduling shipping/receiving appointments with logistics companies, verification of case quantities loaded on trucks matches the bill of lading, processing of bill of lading for both incoming and outgoing loads, inventory inquiries to ensure FIFO fulfilment of orders, researching any shortages or overages on customer complaints, data entry and ensuring compliance with industry regulations.
Communication
Researched and implemented new procedures, materials and technologies that improved business efficiencies and streamlined operations.
Leadership
Successfully led a quality assurance team to meet production goals while maintaining customer specifications. Currently lead a team of employees to meet sales objectives, provide excellence in customer experience and produce creatively designed and superior quality product for customers.
References
Available upon request.
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