Community Case Management & Program Support

JULLIO LINDOR

Dancy Road, TX ***** 346-***-**** / 832-***-**** ***********@*******.***

CASE MANAGEMENT CLIENT SERVICES COMMUNITY & PROGRAM SUPPORT

Trilingual professional with a strong background in humanitarian services, community recovery, program operations, education, and nonprofit leadership. Experienced in assessing individual and community needs, identifying beneficiaries, coordinating services and resources, monitoring program participation, maintaining documentation and reports, and collaborating with government agencies, healthcare professionals, nonprofit partners, staff, volunteers, and vendors. Brings extensive experience supporting people during crisis and recovery situations while balancing client needs, program requirements, safety, confidentiality, and organizational procedures. Known for leadership, cultural awareness, problem solving, follow-through, and the ability to communicate effectively with diverse populations. Fluent in English, French, and Creole.

CORE COMPETENCIES

Needs Assessment Client & Community Support Resource Coordination Documentation & Reporting

Crisis Intervention Support Beneficiary Services Community Outreach Follow-Up & Monitoring

Program Coordination Partner Collaboration Staff Training Conflict Resolution

PROFESSIONAL EXPERIENCE

DoorDash

Delivery Driver West Houston, TX 04/2024 - 03/2026

• Provided dependable, customer-focused delivery service while managing multiple orders, changing priorities, customer requests, and time-sensitive assignments.

• Communicated with customers and merchants regarding delivery concerns, order updates, and service issues while using independent judgment to resolve problems professionally.

Notre Dame d'Haiti University

Professor - Project Development, Design & Management Jacmel, Haiti 03/2024 - 04/2025

• Provided instruction, mentoring, feedback, and individualized support to students in project development, design, planning, and management.

• Helped students identify project needs, develop structured plans, solve problems, and understand effective program implementation and follow-through.

3J NCLEX Review

Operations Director Houston, TX 04/2018 - 12/2023

• Directed daily operations and worked with leadership, employees, customers, government representatives, and the public to address organizational and service needs.

• Established goals, monitored performance, prepared reports, resolved operational concerns, and helped ensure compliance with organizational policies and applicable standards.

• Oversaw financial and administrative functions while supporting staff accountability, communication, and consistent delivery of services.

American Red Cross

Regional Coordinator - Hurricane Matthew Recovery Cayes, Haiti 12/2016 - 02/2018

• Coordinated recovery services across the South Department and worked with Haitian Red Cross teams, implementing partners, staff, volunteers, and community stakeholders.

• Supervised programs involving cash assistance, shelter, disaster risk management, water and sanitation, agriculture, livestock support, and distribution of essential resources.

• Monitored data collection, participant and program follow-up, reporting, volunteer training, service delivery, and compliance with safety and security procedures.

Project Concern International

Ebola Response Operations Manager Monrovia, Liberia 01/2015 - 12/2015

• Conducted assessments to identify potential beneficiaries and coordinated cash, medical supplies, construction materials, and other resources for families affected by the Ebola crisis.

• Collaborated with government officials, agencies, vendors, field teams, and program leadership to address needs, coordinate services, and resolve operational concerns.

• Supported grants, budgets, reporting, staff training, emergency response, security procedures, audits, and program-support functions in a high-pressure environment.

Tetra Tech/DPK

Finance & Administration Manager Port-au-Prince, Haiti 04/2013 - 12/2014

• Provided finance and administrative leadership for a USAID-funded project supporting Haiti's justice system, with responsibility for compliance, budgeting, staffing, grants, procurement, and reporting.

• Worked across program and administrative teams to strengthen systems, monitor resources, address operational needs, and maintain donor and organizational requirements.

Project Concern International

Finance & Administration Manager - Haiti Earthquake Recovery Port-au-Prince, Haiti 02/2010 - 03/2013

• Supported earthquake recovery programs involving beneficiary targeting, Cash for Work, shelter, water stations, home repair, hygiene, sanitation, and community distributions.

• Coordinated with Haitian officials, police, vendors, staff, and program teams to support safe resource distribution, resolve concerns, and meet community and program needs.

• Managed grants, logistics, finance, human resources, operations, security, reporting, and procedures required for USAID/OFDA and UNICEF-funded activities.

World Vision

Finance & Operations Director N'Djamena, Chad 09/2004 - 04/2009

• Provided financial, administrative, and operational leadership for relief programs funded by USAID and the Global Fund.

• Supported in-country program teams through budgeting, financial reporting, analysis, resource planning, and operational coordination.

Canadian Cooperation Center

Administration & Finance Consultant St. Marc, Haiti 10/2001 - 07/2004

• Supported a health project through human resources, accounting, finance, budgeting, logistics, grants, subgrants, and subcontractor oversight.

• Helped maintain donor and organizational requirements while supporting effective program operations and service delivery.

CARE International

Capacity Building Coordinator - Child Survival Project Sud/Cayes & Grand'Anse/Jeremie, Haiti 02/1997 - 08/2000

• Supported a USAID-funded child survival project by training doctors, nurses, stock managers, and program staff in finance, human resources, inventory, and administrative management.

• Worked with multidisciplinary teams to strengthen local capacity, improve program systems, and support sustainable community-based services.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration - CEUFCO/CUAC, affiliated with the Colleges and Universities of the Anglican Communion - Puerto Rico 1986-1990

Selected Professional Development: Hiring Techniques & Interviewing; Leadership for Development in Haiti; Career Guidance; Entrepreneurship in Local Economic Development; Ethical Leadership in Diverse Contexts; Community Empowerment.

Professional Affiliation: Member, Rotary Club

Contact this candidate