Administrative Records & Customer Service Specialist

TIFFANY BOND

512-***-**** ****************@*****.***

CUSTOMER SERVICE ADMINISTRATIVE SUPPORT RECORDS & DATA MANAGEMENT PROFESSIONAL SUMMARY

Customer service and administrative professional with experience in detailed documentation, records management, database maintenance, quality control, research, and coordinating services for diverse populations. Proficient with Microsoft Office and skilled in written and verbal communication, organization, problem-solving, confidentiality, and managing competing priorities. Holds a Bachelor of Applied Arts and Sciences in Leadership and Development.

CORE SKILLS

Customer Service & Communication • Microsoft Office • Documentation & Recordkeeping • Data Entry & Database Maintenance • Quality Control & Accuracy • Research & Information Gathering • Confidentiality & Professional Ethics • Scheduling & Coordination

• Problem-Solving • Organization & Time Management • Team Collaboration • Process Improvement PROFESSIONAL EXPERIENCE

Resident Engagement Specialist Housing Support Services Alliance (HSSA) Aug 2026 – Oct 2026

• Coordinated and led structured resident groups and activities to encourage participation, connection, and personal growth.

• Used clear communication and organization to support resident engagement and consistent group activities.

• Position ended in October 2026 due to budget cuts. Peer Support Specialist Integral Care Jan 2025 – Jul 2026

• Completed detailed service documentation and maintained accurate records while following confidentiality and professional standards.

• Coordinated with an interdisciplinary FACT team to support continuity of services and communicate relevant updates.

• Helped individuals navigate resources and service systems through clear communication, follow-up, and problem-solving.

• Built professional working relationships with people from diverse backgrounds and supported community-based activities. Founder / Transformational Coach CoCreative Solutions 2024 – 2025

• Maintained client records and progress tracking, and coordinated coaching sessions, check-ins, and communications.

• Organized individualized plans and resources while managing multiple responsibilities independently.

• Handled client information with discretion and professionalism. Renewal Specialist Marsh & McLennan 2007 – 2008

• Processed liability insurance renewals for more than 100 corporate accounts.

• Reviewed renewal information for completeness and accuracy and performed quality-control checks.

• Completed special projects and administrative tasks; earned advancement based on performance and attention to detail. Marketing Coordinator – Adobe Systems Account Database Marketing Group 2005 – 2006

• Performed extensive data entry and database maintenance and generated reports to monitor database accuracy.

• Coordinated information flow among sales teams and stakeholders.

• Conducted quality-control reviews and contributed process improvements that increased operational efficiency. Senior Map Analyst First American Flood Data Services 2002 – 2004

• Researched and analyzed residential and commercial property records.

• Verified information accuracy and maintained detailed documentation.

• Trained coworkers in research methods and quality standards and contributed to database accuracy and employee engagement projects. EDUCATION & HONORS

Bachelor of Applied Arts and Sciences, Leadership and Development Texas State University December 2024 GPA 3.82 Summa Cum Laude Alpha Sigma Lambda Honor Society Associate of Arts, Psychology

Austin Community College December 2022 GPA 3.71 Magna Cum Laude Phi Theta Kappa

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