Data Operations & Quality Assurance Specialist

MALATHY PADMANABHAN

Fairfax, VA 703-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and analytical Data Operations and Quality Assurance Specialist with over 5 years of experience managing enterprise data systems for federal clients (U.S. DoT / NHTSA). Proven track record of maintaining 100% data integrity within complex Oracle databases, executing large-scale data validation, and resolving high-priority stakeholder discrepancies. Adept at leveraging technical database tools, Agile/Kanban methodologies, and cross-cultural communication to optimize operational workflows.

CORE COMPETENCIES & SKILLS

Data Management: Database Maintenance, Data Validation & Cleansing, Audit Trail Retrieval, Ad-Hoc Querying, Quality Assurance (QA).

Systems & Software: Oracle Systems (Artemis), PDF Cleansing Tools, VIN Decoding, Microsoft Office Suite (Advanced Excel, Word, Outlook), Kanban.

Operations & Support: Complex Problem Solving, Stakeholder Relations, Regulatory Compliance, Billing & Transaction Management.

Languages: English (Fluent), Tamil (Native/Fluent).

PROFESSIONAL EXPERIENCE

Private Educator / Community Instructor Remote / Hybrid September 2024 – Sep – 2026 April

Program Delivery: Designed and executed tailored educational instruction and support for students from underprivileged socioeconomic backgrounds.

Curriculum Management: Managed tracking metrics, student data files, and tailored learning materials to boost retention and course completion rates.

Document Analyst (Federal Client: U.S. DoT / NHTSA) Fairfax, VA March 2019 – June 2024

System & Data Management: Managed early defect identification and vehicle recall data tracking utilizing Artemis (Oracle enterprise system) to support federal safety operations.

Database Maintenance: Maintained and updated expansive global data repositories for vehicle specifications, manufacturer details, and component data with a high focus on data integrity.

Data Cleansing & Validation: Executed highly accurate data extraction and validation pipelines using advanced project tools including PDF Cleansing and VIN Decoding software.

Audit & Compliance: Conducted rigorous audit trail data retrievals to trace historical database changes, verifying data accuracy to meet strict regulatory and safety reporting timelines.

Stakeholder Support: Partnered directly with external stakeholders to resolve complex vehicle data discrepancies, improving system accuracy and communication efficiency.

Language Analyst Global Language Company Arlington, VA January 2009 – January 2019

Linguistic Instruction: Delivered intensive linguistic, structural, and cultural Tamil training to U.S. Diplomats, accelerating foreign language proficiency for critical federal personnel.

Curriculum Development: Authored targeted multi-media educational curricula, integrating educational technology and audio guides to enhance student retention.

Quality & Assessment: Conducted regular proficiency assessments and earned multiple corporate commendations for absolute linguistic accuracy and high-quality translation work.

Customer Service Manager Kohl’s Fairfax, VA October 2007 – December 2009

Operations Management: Supervised daily operations for the credit transactions department, managing point-of-sale systems, cash drawers, and opening/closing balancing procedures.

Conflict Resolution: Interfaced directly with customers in a fast-paced retail environment to efficiently resolve escalated billing, credit, and transaction disputes to maximize retention.

EDUCATION & CERTIFICATIONS

Bachelor of Science in Accounting Madras University — Chennai, India

Professional Quality Assurance (QA) Certification

Certified Kanban Professional

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