Customer service data entry administrative assistant collections

Tabatha Talley-Goins

*** **** ** ** *** B** CANTON OH 44709

330-***-**** **********@*****.***

Professional Summary:

Customer service and administrative professional with experience in patient billing, Medicare, Health insurance customer service, administrative support, general labour, production, quality checks, inventory control, order fulfilment, and warehouse operations. Experienced in responding to patient inquiries, HIPAA, resolving billing issues, insurance, scheduling appointments, Patient documentation, Query &maintaining records, supporting teams, following safety protocols, and maintaining quality standards. Skills:

• Healthcare Administration

• Human Resources Support

• Payroll & Billing

• Office Operations

• Employee & Patient Records

• Data Entry

• Medicare

• Benefits & claims

• Recruiting & Applicant Screening

• Interview & Orientation Coordination

• Customer Service

• Customer Service

• Patient Billing

• Administrative Support

• Scheduling Appointments

• Phone Calls and Correspondence

• Maintaining Files, Records, and Databases

• HIPAA

• Production Processes

• Quality Checks

• Safety Protocols

• Inventory Control

• Order Fulfilment

• Packing and Labelling

• Assembly Operations

• Insurance & Demographic Updates

• Claims & Billing Support

• Scheduling & Calendar Coordination

• Medical Office Communication

• Administrative Support

• Records & File Management

• Issue Resolution

• Dispatch & Route Coordination

• Compliance Documentation

• Mail & Document Management

Education

Timken Senior High – Canton, OH

High School Diploma – 1986

CERTIFICATION AND LICENSE

Medical Assistant

Professional Experience

Pulmonary Physicians Akron, OH Aug 2026 to present Front office Assistant

• Greeting patients and visitors professionally and providing a welcoming reception experience.

• Schedule, confirm, and manage patient appointments for physicians.

• Register new patients and update existing patient information accurately.

• Answer incoming phone calls, respond to patient inquiries, and direct calls to the appropriate department.

• Manage patient check-in and check-out procedures efficiently.

• Verify patient insurance information and assist with billing-related inquiries.

• Maintain and organize patient medical records while ensuring confidentiality.

• Coordinate with physicians, nurses, and medical staff to support smooth daily operations.

• Handle appointment cancellations, rescheduling, and follow-up reminders.

• Process patient paperwork, referrals, and other administrative documents.

• Maintain the reception area and ensure a clean, organized, and professional environment.

• Assist patients with questions regarding office procedures, appointments, and general clinic services.

• Support daily administrative tasks, including data entry, filing, and maintaining office records.

• Ensure patient information is handled in accordance with healthcare privacy policies. Millennium Capital and Recovery Corp. – Canton, OH Jan 2023 – Jul 2026 Medicare Insurance/CSR Biller

• Assist Medicare members with questions regarding benefits, eligibility, coverage, claims, and billing.

• Review patient accounts and insurance information to identify and resolve billing discrepancies.

• Verify and update member demographic, insurance, and account information for accuracy.

• Assist with Medicare claims, authorizations, denials, payments, and outstanding balances.

• Communicate with patients and members by phone to address billing and insurance concerns.

• Document member interactions, billing inquiries, and account updates accurately in computer systems.

• Escalate complex claims, billing, and insurance issues to appropriate departments for resolution.

• Provide professional, compassionate customer service while maintaining confidentiality and HIPAA compliance. Open, distribute, and forward mail and assemble hospice admission packets. Crothall Healthcare – Canton, OH Oct 2022 – Jan 2023 Administrative Assistant

• Scheduled appointments and managed calendars to support daily administrative operations.

• Handled incoming phone calls, emails, and correspondence in a professional manner.

• Greeted visitors and clients and provided assistance as needed.

• Maintained accurate files, records, and databases.

• Provided administrative support to executives, managers, and teams.

• Coordinated calendars and appointments to help maintain organized daily schedules.

• Responded to routine inquiries and directed requests to the appropriate personnel.

• Organized and maintained administrative records and documentation.

• Assisted with day-to-day office operations and administrative activities.

• Communicated professionally with staff, visitors, and clients.

• Supported multiple administrative tasks while maintaining organization and attention to detail.

• Helped ensure information and records were maintained accurately and efficiently.

• Respond to member inquiries via phone, email, and in person

• Assist with enrolment, eligibility, benefits, billing, claims, and authorizations

• Document member interactions accurately and ensure timely issue resolution

• Meet quality, productivity, and customer service performance goals Great Work Temporary Agency – Canton, OH Jun 2021 – Mar 2022 General Laborer

• Achieved compliance with safety protocols while performing daily task.

• Collaborated with team members to streamline production processes and reduce downtime.

• Conducted quality checks on products to maintain high standards of output.

• Maintained a safe working environment, following strict safety protocols and implementing best practices to minimize accidents.

• Demonstrated strong attention to detail when inspecting finish products for quality assurance purposes

• Maintain confidentiality and comply with HIPAA and company policies Employ Temps – North Canton, OH Dec 2018 – May 2019 General Laborer

• Collaborated with team members to optimize workflow and improve order fulfillment.

• Implemented best practices for inventory control, reducing discrepancies in stock levels.

• Monitored product quality during handling process to ensure compliance with company standards.

• Streamline packing processes enhance overall productivity with the warehouse environment.

• Prepared orders for shipment by picking, packing and labeling merchandise. Cathtech – Winston-Salem, NC Jun 2018 – Sep 2018 Production Worker

• Operated machinery to assemble products efficiently while maintaining quality standards.

• Monitored production processes to identify and resolve issues promptly.

• Conducted routine inspections to ensure product compliance with specifications.

• Collaborated with team members to meet daily production targets consistently.

• Maintained cleanliness and organization of work area to support safety initiatives.

• Assisted in inventory management by tracking materials and supplies accurately.

• Boxed, labeled, and transported items to support assembly operations. Two References: -

References 1

Name: Carmela Cundiff

Contact - 330-***-****

References 2

Name Melva Mulberry

Contact: 330-***-****

Contact this candidate