Customer Service & Dispatch Operations

SARA FENTON

+1-519-***-**** **********@*****.***

Summary

Skills

• Excellent Customer Service skills

• Answering phones, scheduling and multitasking in fast pace environments

• Exemplary communication skills

• Lean manufactoring

• Adaptable to change and learns quickly

• Ability to prioritize and complete assigned tasks with speed and accuracy

• Works well independently or as a productive team member

• Skilled in analyzing, evaluating and resolving complex issues

• Proficiently skilled with time management

• Excellent in proof reading/creating documents and data entry

• Organizational expertise

• Strong Knowledge of Microsoft Office Applications: Microsoft Word, Excel, Outlook, and PowerPoint

• Typing Skills 55 WPM

• Administrative support for Management/coworkers and customers

• Interacts well with a wide range of people from different social and cultural backgrounds

• Very friendly and Energetic

• Trucking/cross border/waste management

• Accounts receivable and customer invoicing

• Logistics/dispatch

Work Experience

Weigh Scale Operator/shipping and receiving/dispatch/customer service Waste Connections of Canada

September 2017 to June 2025

• Record weights of company trucks, identifying waste material being hauled and specific bins associated to customers.

• Dispatching inbound/outbound roll off front-end and third-party trucks.

• Managing dock shipping/receiving recycled paper and cardboard bale loads.

• Organizing inbound and outbound loads with freight companies.

• Daily crew planning for better efficiency, safety and accuracy.

• Account receivable knowledgeable

• “go to” on any questions or concerns related to the facility.

• Use of cash, debit and credit, opening and closing of register daily. Scale Attendant/ Customer Service Rep.

Windsor disposal Service Windsor, ON

October 2012 to December 2014

• Responsible for custom documents with shipping paper, cardboard and plastic loads across the border.

• Record weights of company trucks, identifying waste material being hauled and specific bins associated to customers.

• One on one customer interaction and the recording of proper waste disposal on their tickets

• Use of cash, debit and credit, opening and closing of register daily.

• Answering customer inquiries and complaints

• Scheduling bin deliveries, dumps and final pick ups Plastic press operator

Advantage Engineering

Up to 10000 pound press operation, cutting, packaging, quality inspection, shipping Education

Medical Administrative Office Assistant (Diploma)

triOS College of Business/health/law

January 2009 to December 2009

F.J Brennan Catholic Secondary

January 2002 to December 2006

Licenses and Certifications

First aid, CPR Certified level “C” 2024 WHIMIS, Waste connections 2025

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