Data Entry, Administrative Assistant, Customer Servive Representative
Resume:
AMANDA RITTER
CONTACT
*** ****** ****, *****, ******
States
************@*****.***
S KILLS
Microsoft office
Customer Service
Managing schedules
S UMMARY
Highly organized and dependable administrative professional with over 10 years of experience in patient care, scheduling, and customer service. Proven ability to manage multi-line phone systems, insurance verification, and medication refills. Possesses strong data entry skills and proficiency in Microsoft Office. Eager to leverage extensive experience in office management and patient interaction to contribute to a thriving organization. WORK E X P E RIENCE
Administrative Assistant
The Bergand Group
02/2019 – 07/2024 Lutherville, MD
Served as the primary point of contact for all patient inquiries and interactions. Managed a multi-line phone system, efficiently directing calls and resolving issues. Orchestrated and maintained complex schedules for multiple physicians and clinicians. Facilitated insurance verification processes and processed medication refill requests. Oversaw office inventory, ensuring adequate stock levels of necessary supplies. Collected co-payments and managed outstanding account balances with accuracy. Receptionist
Miracle Ear
02/2017 – 12/2018 Elkton, MD
Welcomed and assisted patients upon arrival.
Handled incoming calls and addressed patient inquiries. Processed patient payments and reconciled daily transactions. Coordinated and managed patient appointments.
Completed daily bank deposits.
Managed inventory and ordered hearing aid devices. Data Entry Clerk
Medstar Health
09/2011 – 08/2016 Middle River
Inputted patient information meticulously for verification and insurance processing. Customer Service Associate
Wawa
07/2006 – 09/2011 Rosedale, MD
Executed cash and credit transactions accurately.
Engaged customers with a positive and helpful demeanor. Managed inventory ordering and stock replenishment. E DUCATION
Joppatowne High School
Diploma, College Prep
06/1999 – 05/2003 Joppa, MD
Completed College Preparatory coursework.
CERTIFICATES
HIPAA Compliance
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