Virtual Assistant & Client Support Specialist

MARVELLOUS MORALES

VIRTUAL ASSISTANT ADMINISTRATIVE SUPPORT CLIENT COORDINATION

Mandaue City, Cebu, Philippines 6014 • +63-975-***-**** • **********.*.*******@*****.*** PROFESSIONAL SUMMARY

Resourceful and client-focused virtual assistant with experience supporting business owners, coordinating appointments, managing calendars and email, preparing invoices, organizing records, and following up with clients. Brings a strong customer-service foundation from banking claims support and sales, along with seven years of online English tutoring for international learners. Recognized for clear communication, organization, adaptability, and a thoughtful, professional approach to client interactions. Also experienced in telemarketing, social media marketing, and basic graphic design. CORE SKILLS

TOOLS & PLATFORMS

Google Workspace • Calendly • Zoom • Slack • Trello • LinkedIn • Salesforce • Customer Relationship Management

(CRM) systems

Administrative & Executive Support • Calendar & Email Management • Appointment Setting & Follow-Up • Invoice Support & Payment Reminders • Client Communication • File & Document Organization • Customer Service • Claims Support • Telemarketing • Social Media Marketing • Graphic Design • Project Coordination • Problem Solving PROFESSIONAL EXPERIENCE

Executive Assistant Lists and Marketing Co. • Jan 2022 – Jan 2023

●Managed the company owner's email inbox and calendar to help keep daily priorities, appointments, and communications organized.

●Prepared and sent customer invoices and made follow-up calls regarding booked appointments and recurring payments.

●Supported consistent client communication through timely reminders and administrative follow-through. Telemarketer Leonexus Virtual Assistants • Mar 2022 – Apr 2023

●Contacted businesses to discuss their staffing needs and introduce virtual assistant services.

●Helped connect prospective clients with the company's virtual assistant hiring solutions through outbound outreach. Veteran's Counselor / Sales Representative Battle Scar Initiative • Feb 2022 – Present

●Assist veterans with the process of seeking increases to their VA disability claims.

●Communicate with clients, explain process-related information, and provide support throughout their inquiries. Home-Based Online English Tutor Engoo • Apr 2015 – Jan 2022

●Delivered online English lessons to non-native speakers, primarily learners from Japan, South Korea, other parts of Asia, and Europe.

●Adapted lesson delivery and communication to learners' language levels, goals, and individual needs.

●Built cross-cultural communication, patience, time management, and relationship-building skills through regular online sessions.

Online English Tutor 51Talk • Sep 2016 – Nov 2016

●Taught English to non-native speakers through online lessons and supported learners as they practiced communication skills.

Executive Claims Specialist Teleperformance (JPMorgan Chase account) • Apr 2014 – Apr 2015

●Handled reports of unauthorized bank transactions and supported customers through the claims process.

●Helped process claim-related requests and refund matters while maintaining a customer-focused approach. Secretary Beneficial Life Insurance Company • Jun 2017 – Jul 2018

●Managed a unit manager's calendar and arranged meetings with clients.

●Organized agent commission records and maintained orderly files to support unit administration. ADDITIONAL EXPERIENCE & VOLUNTEER WORK

MARVELLOUS MORALES PROFESSIONAL RESUME

Construction Volunteer LDC Construction / DRC / WDC Projects Volunteered on construction projects at multiple locations in Cebu, Bohol, Zamboanga del Sur, and Southern Leyte. Hands-on tasks have included surface preparation, putty application, sanding, painting, steel bending, and steel matting. Life Insurance Agent

Licensed life insurance agent, as stated in the original résumé. EDUCATION & TRAINING

Bachelor of Science in Civil Engineering (studies) University of Cebu – Main Campus • 2012 – 2013 High School University of the Visayas – Minglanilla Campus • 2011 – 2012 General Virtual Assistance Training Leonexus Virtual Assistants • Jan 10 – Feb 27, 2022 PROFESSIONAL STRENGTHS

Organization • Clear written and verbal communication • Client service • Adaptability • Problem solving • Creativity • Collaboration

MARVELLOUS MORALES PROFESSIONAL RESUME

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