Operations and Vendor Management Professional
Resume:
Tomasina
Ahasteen-Aldaco
Nationality: Native American
*********@*****.***
Scottsdale
AZ
85256
United States
Skills
Business management (Experienced)
Marketing strategy (Experienced)
Inventory procurement (Experienced)
Community engagement (Experienced)
Customer relationship management
(Experienced)
Problem solving (Experienced)
Record keeping (Experienced)
Negotiation skills (Experienced)
Vendor relations (Experienced)
Reporting (Experienced)
Communication (Experienced)
Decision-making (Experienced)
Supplier monitoring (Experienced)
Sales promotion (Experienced)
Vendor management (Experienced)
Price structuring (Experienced)
Professional Summary
Detail-oriented professional experienced in managing daily operations and financial oversight. Known for strong communication and negotiation skills, successfully building vendor relationships and implementing customer service protocols that drive satisfaction and loyalty. Operations and service professional focused on delivering high-quality client care and efficient business administration. Experienced in managing daily operations, from financial budgeting to staff training and customer relationship management.
Combines a background in police department clerical support with extensive retail and caregiving experience. Committed to maintaining safe, organized environments and accurate documentation to meet organizational goals.
Small business owner with experience managing financial budgets, marketing strategies, and vendor relationships to drive growth. Previously served as an elderly caregiver providing personalized health monitoring and transportation services.
Background includes 10 years of customer service experience, focusing on transaction accuracy and problem resolution. Skilled in operational oversight, inventory procurement, and maintaining detailed records. Employment
Personal Shopper Feb 2026 - Present
Instacart
Scottsdale, AZ
Select high-quality produce and goods to maintain customer satisfaction ratings
Navigate store layouts efficiently to fulfill orders within strict delivery time windows
Communicate proactively with customers regarding item substitutions to ensure order accuracy
Organize fragile items carefully during bagging to prevent damage during transit
Verify order details against app requirements to guarantee correct item delivery
Resolve out-of-stock issues by suggesting suitable alternatives to meet client needs
Maintain professional standards while interacting with store staff and delivery partners
Optimize batch order picking routes to reduce travel time by minutes Analyze peak shopping hours to adjust availability for maximum order volume
Update delivery status in real-time to ensure transparent communication with clients
Review customer order notes for specific preferences to personalize every shopping experience
Transportation (Experienced)
Safety management (Experienced)
Appointment scheduling (Experienced)
Shipping (Experienced)
GPS planning (Experienced)
Fingerprinting (Experienced)
References
Abbey Bodily
ABC Caregiver
*****@************.***
Lata Sitake
****.******@*****.***
Efrain Diaz
***********.**@*****.***
Alyson Shirley
CAN Healthcare
*************@*****.***
Apply professional judgment to select produce replacements matching of quality
Prioritize temperature-sensitive items at the end of every shop to ensure quality
Audit expiration dates on all perishable goods to guarantee freshness for client
Small Business Owner Mar 2023 - Dec 2025
Self-employed
Scottsdale, Arizona
Managed daily operations and ensured smooth business activities. Crafted marketing strategies that successfully attracted new customers and strengthened relationships with existing ones. Oversaw financial management, including budgeting and expense tracking.
Trained and supervised staff to enhance service quality and efficiency. Established strong vendor relationships for inventory procurement and supply management.
Established customer service protocols that increased client satisfaction and built loyalty.
Analyzed market trends to adjust product offerings and pricing strategies.
Organized community engagement activities that enhanced brand visibility and fostered local connections.
Developed business plans and strategies to grow small business. Photographed products for sale and posted pictures online to increase visibility and showcase current product availability. Monitored customer feedback and implemented changes based on their suggestions.
Set pricing structures according to market analytics and emerging trends.
Participated in local community activities to promote the brand's visibility and reputation.
Researched similar businesses to determine competitive advantages. Created budgets and monitored expenses to stay within budget limits. Implemented efficient processes for ordering inventory and tracking deliveries.
Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
Maintained accurate and complete records of all business transactions and interactions.
Invested in technology and systems to support business growth and improve operational capabilities.
Negotiated contracts with vendors, suppliers and customers. Established and maintained relationships with suppliers, clients, and other business partners.
Developed and maintained an online presence through website management and social media.
Elderly Caregiver Aug 2024 - Jun 2025
ABC Care LLC
Mesa, AZ
Assisted clients with daily living activities and personal care needs. Administered medications and monitored health conditions of clients. Developed and implemented personalized care plans with healthcare professionals, addressing individual needs for optimal care. Engaged clients in social and recreational activities, enhancing overall well-being and quality of life.
Communicated effectively with families regarding client status and needs.
Maintained a clean and safe environment for clients at all times. Documented care activities accurately in client records and reports. Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Improved patient outlook and daily living through compassionate care. Prepared meals according to dietary requirements and assisted with feeding when necessary.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor. Followed safe lifting and transferring techniques to transport residents. Monitored vital signs and medication use, documenting variances, and concerning responses.
Reported concerns to nurse supervisor to promote optimal care. Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Accompanied clients to social events such as movies, and social gatherings.
Helped patients during physical therapy exercises to maintain musculoskeletal functions and increase strength.
Participated in team meetings regarding client progress or concerns raised by family members.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals. Coordinated transportation services for clients when necessary. Cashier Mar 2001 - Aug 2021
Target
Peoria, Arizona
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enhanced customer satisfaction by developing creative solutions to problems.
Recognized by management for providing exceptional customer service.
Identified needs of customers promptly and efficiently. Provided excellent service and attention to customers when face-to- face or through phone conversations.
Responded to customer requests and provided information to boost satisfaction.
Assisted customers with inquiries, providing product information and recommendations.
Managed daily operational tasks to ensure smooth workflow. accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Prioritized and organized tasks to efficiently accomplish service goals. Kept checkout areas clean and organized to support positive customer experience.
Handled cash, credit, and debit transactions securely and accurately. Processed customer transactions efficiently using point-of-sale systems.
Clerk II Aug 1993 - Jul 1994
Phoenix Police Department
Phoenix, Arizona
Maintained accurate records and files for case management, ensuring accessibility for team members.
Utilized computer systems for data entry and retrieval of information. Entered data into computer systems accurately and efficiently. Organized and maintained filing systems for confidential documents. Processed incoming reports and documents for law enforcement activities.
Coordinated communication between officers and administrative staff efficiently.
Supported the preparation of departmental documents and reports regularly.
Ensured compliance with departmental policies during daily operations.
Handled public inquiries and provided information regarding police services, enhancing community engagement.
Communicated with customers and employees to answer questions or explain information.
Assisted customers with inquiries and complaints in a professional manner.
Answered phones in a courteous manner while providing excellent customer service.
Verified accuracy of all paperwork prior to submission for processing. Processed customer orders promptly and accurately. Processed payments, refunds, and exchanges accurately and efficiently.
Scanned documents into digital formats ensuring accuracy of content. Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Reviewed files, records and other documents to obtain information or respond to requests.
Performed office clerical functions using word processing, email, and office machines, facilitating smooth daily operations. Operated photocopiers and scanners, facsimile machines and personal computers.
Copied, sorted and filed records of criminal records, crime scene photo and warrants.
Fingerprinting
Operated cash register to process cash, check, and credit card transactions.
Received and distributed incoming mail, messages and packages to appropriate individuals.
Compiled reports and presentations for officers and detectives. Education
North High School Aug 1990 - May 1994
High School Diploma
Phoenix, AZ
Courses
CPR/AED: Adult, Child & Infant + 1st
Aid
Sep 2026 - Present
American Health Care Academy
Food Handlers Card Apr 2026 - Present
AAA Food Handlers
Five year certified MVR Aug 2026 - Present
Arizona Department of motor vehicles
Level 1 Fingerprint Clearance Card Aug 2026 - Present Az Department of public safety
CH160036, Transportation Aug 2026 - Aug 2026
Arizona Department of Child Safety
CH160035, Parenting Time Aug 2026 - Aug 2026
Arizona Department of Child Safety
CH160034, Documentation of
Parenting Time
Aug 2026 - Aug 2026
Arizona Department of Child Safety
CH40010 Child Car Seat Safety Aug 2026 - Aug 2026
Arizona Department of Child Safety
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