Administrative Office Manager in Higher Education

Veronica ReyesGuerrero

Highly organized administrative professional with strong record of

coordinating office activities in higher education environments. Reliable self- starter with excellent time management and interpersonal communication skills. Conscientious team player who successfully completes projects within deadlines. Proven expertise in maintaining detailed records and supporting smooth business office operations. Fluently in English and Spanish. McAllen, TX 78503 +1-956-***-**** *.*****.****@*****.*** Professional Summary

Objective:

Efficient, hard-working and loyal individual seeking full time employment with the opportunity of advancement.

Ability Summary:

Attention to Detail, Collaboration & Teamwork, Communication, Creativity & Innovation, Independence, Interpersonal Skills, Leadership & Management, Problem Solving & Analytical Thinking, Professionalism, Time Management, Work Ethic, Brainstorming, Initiative, Delegation, Troubleshooting, Organization, Mediation, Written Communication and Stress Management. Work Experience

Property Manager/Office Manager

La Stella Senior Independent Living Edinburg, TX December 2024 to May 2026

Processed daily mail and sorted out paychecks by pay period. Answered the phone (4-6 lines), screened the calls, and routed to the appropriate staff. Ensured accurate filing of dockets, filed proper documentation within their folders, assisted tenants with their re-certifications of their contract, assisted tenants with the paperwork needed for the lease contract, and explained the process for applying for an apartment. Maintained the rent splits on Yardi and with Housing Authorities: Edinburg and Weslaco. Maintained rent dues from tenants and organized the data within a spreadsheet: Weekly timesheets, work orders from tenants, a monthly rent log, and air filters. Made contact with vendors for property adjustments and fixtures. Work in conjunction with the maintenance director: ordering supplies, paying invoices, and making sure the property was in good standing for my residents. Paid out the weekly invoices for the utilities (water, light, and cable services) and extras such as HD, Johnstone, Chadwell, and Lowe's. Consisted of weekly reports on how the property was doing: rent numbers, work orders, lawsuits, money coming in and out, balancing rent invoices (at the beginning of the month), and advertisements for the property. Maintained record of petty cash and resident services events on a weekly basis.

Executive Administrative Assistant (Temporary)

J & D Produce Edinburg, TX

December 2023 to August 2024

Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

Administrative Assistant (Temporary)

Texas Department of Family and Protective Serivces Edinburg, TX June 2023 to December 2023

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Career Service Coordinator Temporary

Rio Grande Valley College Pharr, TX

January 2023 to June 2023

School counselors help students develop academic and social skills. Career counselors and advisors help people choose a path to employment. Office Assistant

THE UNIVERSITY OF RIO GRANDE VALLEY Edinburg, TX July 2011 to January 2023

Assess and promptly respond to the needs and concerns of prospective students and parents, via email, phone and in person. Provide basic information related to educational programs and services. Assist, unconditionally, students from all backgrounds, regardless of ethnicity, socio-economic status, or gender, as well as respectful interaction.

• In Campus (In-House) Recruit Undergrad, Graduate, Transfer, International Students into the University of Texas Rio Grande Valley, Supervise Transfer Center in McAllen Texas.

• Ishop orders and UTRGV Campus Facilities Operations TMA iServiceDesk

• Assisting Orientation Coordinators (Brownsville & Edinburg Campus) food orders thru Ishop thru Sodexo and Verification of Online Orientation Admin Panel

• Assisted in Recruitment Outreach Calendar of Events

• Assigned note taking to all monthly and weekly

• Filed our departments Weekly Blasts in our Recruitment Team folder

• Coordinated Monthly Admissions packages: campus dept & mail out

• Guide students on how to navigate to DegreeWorks and Degree Plans

• Prepares and submits weekly, monthly and end of year reports.

• Assists and tracks student progress throughout the admissions process

• Evaluate transcripts reviewing classes to ensure the proper transfer, new incoming students, and maintain correspondences.

• Assisted Transfer Center Academic Advisor in Pre-Advising Students

• Removed student holds as to vaccine, orientation, double fee of orientation

• Signed up students for Orientation when needed EF's and Transfers'

• Work with inputting students AP, TSI, ACT, SAT and High School transcripts'

• Assist students financial aid: FAFSA/TASFA; Phi Theta Kappa; Valley Scholars

• Oversee work completed by Student Assistant, request information

• Participate in the hiring process for work-study students.

• Assist in working with the CampsNexus CRM emails: call log for all student types, assist in Transfer, Registration Events, Orientation and Recruitment Emails

• Ensure completion of entering data, answering telephones, daily reports, filing, faxing, greeting and signing in students daily.

• Developed UTRGV Transfer Package for Admissions department.

• Created email reminders for appointments for official and pre advisement / admissions.

• Assisted Academic Advisors (when stationed at McAllen Transfer Center) in Pre-Academic Advisement towards incoming students

• Handle job postings for office aide clerks for the center; create MOE's and separation of employment, manage staff

• Support students in applying online for admissions towards the university, verification of their vaccine (valid or not), explain the process: transferring process, financial aid, payment plans, residency, set up student account, etc.

• Assist Admissions and Recruitment staff: one-stop shops, orientation, graduation ceremonies, and occasional RoundUp Secretary Assistant

MOORE CONSTRUCTION CO McAllen, TX

January 2002 to August 2004

Supported the Superintendent and staff of this company with administrative duties needed to successfully operate this business.

• Assisted the Superintendent with current projects that were in progress.

• Helped the Accounts Payable Clerk in payroll with employees and subcontractor's payroll.

• Processed daily mail and sorted out paychecks by pay period.

• Answered the phone (4-6 lines), screened the calls and routed to the appropriate staff.

• Completed purchase orders as needed for each project.

• Ensured accurate filing system by filing documents by project and subcontractors' folders.

• Maintained rent due from Loy's Storage and Evening Shades Apts. and organized the date within a spreadsheet. Student Records Clerk/Directors' Secretary

THE VANGUARD INSTITUTE OF TECHNOLOGY Pharr, TX

January 2000 to December 2001

Performed administrative duties to assist the School Director; and created student records. (Done every six weeks.) Key holder, opening and closing the site.

• Reviewed and evaluated transcripts.

• Assisted the Counselor with guiding students with their choices

• Updated all students' Academic Progress Folders.

• Issued report cards, student grades and tracked attendance on attendance spreadsheet.

• Completed student progress monitoring report.

• Assisted students in their transferring process.

• Explained the process: transferring process, financial aid, payment plans, etc. Education

Criminal Justice (Bachelor of Science in Criminal Justice) UNIVERSITY OF TEXAS RIO GRANDE VALLEY Edinburg, TX March 2018

Teaching (Associate of Arts in Teaching)

SOUTH TEXAS COLLEGE McAllen, TX

September 2008

Bachelor's degree

Skills

Education administration Time management Employee Orientation Rent roll report preparation CRM Software Attention to detail Lead generation Recruiting Property management tools Public speaking Academic Advising Maintenance management Vendor management Property leasing Highly organized Administrative Professional with strong record of coordinating office activities in higher education environments. Reliable self-starter with excellent time management and interpersonal communication skills. Conscientious team player who successfully completes projects within deadlines. Proven expertise in maintaining detailed records and supporting smooth business office operations. Experienced in higher education Admissions, Scholarships, and Financial Aid field. Section 8 Rent payment plan negotiation Real estate vendor coordination Leadership team motivation Higher education teaching Prospecting Microsoft Powerpoint Academic advising Experience Working With Students Property management company experience CRM software Experience working with students Real estate sales cycle Expense management Leadership Customer service

Languages

Spanish - Fluent

Additional Information

Authorized to work in the US for any employer

Pieces of training:

• UTRGV Police Department: Civilian Response to Active Shooter Training

• UTRGV Electronic Personnel Action Form Training (ePaf)

• UTRGV Vaqueros Culture of Service Excellence Training

• UTRGV Evacuation Assistant / Fire Extinguisher Training

• UTRGV Banner 9 General Navigation Training

• UTRGV Hands-On Astra 8 Reservation Training

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